Support Manager

This is an exciting post that offers the opportunity to work with one of the leading mental health organisations in Scotland. We support around 1600 adults and young people every week. With over 400 staff across Scotland, we work to promote mental health and wellbeing for all, prevent mental ill health for people who are ‘at risk’ and to support people with mental health problems.

The successful candidate will be required to manage, support and supervise a diverse staff team to ensure the needs of individuals are met and the service provided is run effectively.

With the aim of equipping people with the skills needed to live independently and meaningfully within Constitution Street and the local community, a strengths-based coaching approach to recovery is used to build confidence, maintain motivation and promote resilience.

Promoting participation and inclusion is a core value of the service, through working alongside people to deliver innovative, creative and personalised interventions and opportunities.

Constitution Street delivers a high-quality Care at Home and Housing Support service for adults with severe and enduring mental health challenges. Supporting 11 individual tenancies within the service and Community based support across Aberdeen City, the service operates on a 24/7 basis. The service is registered with the Care Inspectorate and you will ensure that it meets all relevant standards and complies with all relevant contractual and legal requirements.

Job Summary

To manage, support and supervise a diverse staff team to ensure the needs of individuals are met and the service provided is run effectively.

With the aim of equipping people with the skills needed to live independently and meaningfully within the local community, a strengths-based coaching approach to recovery is used to build confidence, maintain motivation and promote resilience. Promoting participation and inclusion is a core value of the service, through working alongside people to deliver innovative, creative and personalised interventions and opportunities.

Main Duties and Responsibilities

• Take a lead role in the referral/selection process for users of the service.
• Develop and implement appropriate personalised support plans for all users of the service ensuring that they are involved in decisions about their own support.
• Establish productive working relationships with other professionals involved in the support of individuals.
• Ensure effective recruitment, selection, and induction of new staff.
• Ensure the effective management of existing staff including the management of work practice, conduct and absence along with regular supervision, support and the identification of training needs.
• Ensure that staff are adequately deployed to meet the support needs of individuals.
• Work effectively with other members of the team, and liaise effectively with families, agencies, colleagues and other stakeholders.
• Participate in training activities and meetings as required.
• Uphold Penumbra’s Code of Practice
• Ensure that the financial management of the project meets the support needs of individuals who use the service according to agreed budgets.
• Ensure that all financial and other records are maintained accurately, and that all reporting requirements are met in a timely manner.
• Register with the SSSC as appropriate and maintain post-registration training and learning log to meet ongoing registration requirements.
• Carry out any additional duties as required.

Person Specification

Qualifications

Essential

• SVQ 3 in Health and Social Care or equivalent, as defined by the SSSC
• SVQ 4 in Health and Social Care or equivalent, as defined by the SSSC, or willingness and ability to achieve within a specified period
• SVQ 4 in Leadership and Management for Care Services or equivalent, as defined by the SSSC, or willingness and ability to achieve within a specified period

Knowledge and Experience

Essential

• Previous management experience, preferably in a mental health setting
• Experience in supervising, leading and motivating a staff team

Desirable

• Experience of health and safety requirements
• Experience in recruitment and induction of staff.
• Experience of managing budgets

Working with Others

Essential

• Builds and maintains robust and co-operative relationships with team members and colleagues throughout the organisation.
• Promotes and enables cooperative and effective team working throughout the organisation.
• Builds co-operative relationships, develops networks and promotes partnership working with other professionals.
• Supports a culture of empathy throughout the organisation.
• Identifies and acts upon opportunities to enhance equality and diversity.
• Supports an organisational culture in which individuals are treated with dignity and respect.

Learn and Apply

Essential

• Contributes to an organisational culture which values continuous professional development.
• Demonstrates on-going positive and constructive self-reflection and resulting improvements.
• Contributes to an organisational culture which values reflective practice.

Communication

Essential

• Is skilled at producing structured, accurate and concise written reports that inform and persuade others to take action.
• Is skilled at explaining complex information concisely, clearly and accurately to inform and persuade others to take action.
• Is skilled at creating an environment where individuals are comfortable to express and constructively debate their opinions openly.
• Ensures a high level of two-way communication with all stakeholders.

Managing Self

Essential

• Is skilled at remaining positive and finding solutions to overcome adversity.
• Uses research and evidence from practice to inform change within the organisation.
• Actively contributes to a culture which embraces change.
• Manages own work life balance, and assists other to do the same as appropriate.
• Manages own stress by employing appropriate coping strategies, and assists other to do the same as appropriate.

Professionalism

Essential

• Actively contributes to an organisational culture in which the values of Penumbra underpin all work.
• Is able to consider the underlying challenges, tensions and opportunities affecting Penumbra.
• Critically evaluates policies and procedures and takes active steps to make improvements
• Supports a culture in which personal integrity thrives within the team
• Supports a culture where people can report wrongdoing, and are protected from victimisation
• Is able to bring fresh perspectives and think creatively about the options available in any situation.
• Develops clear, realistic, timely plans to produce desired results and ensures that action is taken to deal with any changes as they arise.
• Uses benchmarking and reviews best practices to ensure continual quality improvement.
• Works to support a culture in which service quality and customer satisfaction are an organisational priority.

Managing People

Essential

• Leads by example and models organisational values.
• Is approachable.
• Builds trust and confidence in others.
• Shows vision and inspires others towards objectives.
• Sets clear and understandable goals, and communicates these with individuals and the team.
• Delegates effectively and motivationally.
• Adapts style of working appropriately to suit different people and situations.
• Collaborates with the team on decisions when appropriate.
• Leads or participates in meetings professionally and confidently.
• Identifies and supports the development of others.
• Praises others for work well done.
• Takes prompt action with individuals who are underperforming.
• Handles conflict confidently and effectively when it arises in the team.
• Provides the right resources and information for the team to perform effectively.

Managing Services

• Manages using agreed organisational policies and procedures.
• Consults and acts on ways to improve the delivery of services.
• Collects, considers and acts appropriately on feedback from all stakeholders.
• Completes required internal and external reports accurately and within the required timescales.
• Understands importance of financial accountability.
• Performs financial management processes accurately.
• Continuously looks for new opportunities to obtain and save funds.
• Understands and weighs up financial implications of propositions.
• Creates realistic plans and integrates plans with overall organisational goals, in cooperation with relevant individuals.
• Anticipates future demands for the service and prepares appropriately.
• Takes responsibility for decisions within the service.

During the COVID-Pandemic this post is currently located in the service.

Important Information:

Post will include evenings, weekends and sleepovers.

Post will include lone working.

Closing date 27th April 2021, 9am.

Interview date 7th May via video conferencing.