ICT Technical Support Officer

Job Description

To provide technical support to users of the Service including:

Set up end users desktop workstations and peripheral equipment

Set up and maintain local and wide area network equipment

Set up network features for end users to connect to the Council’s corporate data network using agreed standards, to provide and error-free outcome.

Investigate service requests or incidents assigned by the ICT Team Leader/ ICT System Administrators following agreed guidelines and procedures.

Resolve reported calls to the IT Service Desk relating to specific hardware or operating systems using appropriate tools and equipment.

Requirements

You can view the application pack below including our recruitment privacy notice. The application pack contains the job profile outlining the skills, experience and knowledge required for this job.

Clackmannanshire Council is currently promoting for the (Get into Care for Adult Care) further documents can be viewed below (These do not relate to the job advertised).

Clackmannanshire Council welcomes applications from everyone and we value diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. For this vacancy, we would welcome applications from ethnic minority groups, who are currently under represented in our workforce.

Clackmannanshire Council is a living wage accredited employer.

This post is considered Regulated Work with Vulnerable Children under the Protection of Vulnerable Groups (Scotland) Act 2007. You will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by Clackmannanshire Council. Further guidance will follow in your conditional offer of employment on how to apply. Please note you will be required to pay for the cost of this application, if your salary is over £30,000 per annum, which will be deducted from your first salary. Further information can be found here https://www.mygov.scot/apply-for-pvg