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Dundee House, 50 North Lindsay Street, DD1 1LS
£21,665 - £22,302 per year
Contract Type:
Fixed Term
Position Type:
Full Time
37 hours per week
Work From Home:

Job Description

Are you an articulate individual with an enthusiastic and positive approach and excellent customer service skills? You should be prepared to work as part of a dynamic team that aims to help others and make a difference for the people of Dundee. Why not join us and be part of an amazing team? Dundee City Council has already made a commitment to assist citizens through improved delivery of support and access to advice. Your role would be part of a team dedicated to that goal. Council Advice Services offer multiple types of support in relation to benefits advice, debt advice and energy efficiency advice. Your role would be within a supportive and dynamic environment, focused on alleviating poverty and empowering citizens to get back on their feet financially.

Local authorities in Scotland are also responsible for the delivery of the Scottish Welfare Fund, consisting of Crisis Grants and Community Care Grant payments to individuals and families in need. Your role, as well as being linked into the other types of support listed above, will be responsible for assisting clients in hardship who have approached the Scottish Welfare Fund for assistance.

Full training will be provided to deliver a quality service in an effective and caring manner. You must be able to work in a contact centre environment and manage a range of customer focussed support roles within the service whilst dealing sensitively and respectfully with our customers' needs.

Based in Dundee House, 50 North Lindsay Street, you will work full time 37 hours per week on temporary basis until 31 May 2024.

If you have any queries regarding this vacancy, please contact Lisa Shaw on 01382 433830 or email


You will have 5 National 4s, including English and Maths, or equivalent, or relevant experience of working within a Customer Services environment.


Under relevant degrees of supervision, you will make decisions on Scottish Welfare Fund Payment applications taking account of relevant policy and guidance.

The Individual

You will be able to work within a team and with minimum supervision, have well developed written and verbal communication, keyboard and numeric skills, be customer focussed, and be able to work under pressure.

You will have a calm but resilient disposition. You will have experience of an organised and methodical approach to work to ensure targets are achieved and of working with computerised systems to input and retrieve data.

A Basic Disclosure check is required.