Skip to main content
  • Ref no: EAL04466
  • Published: 22/11/19
  • Closes: 8/12/19
  • Location: Council HQ, John Muir House, Brewery Park, Haddington, EH41 3HA
  • Salary: £21,844.00 - £23,888.00 per year
  • Contract Type: Permanent
  • Position Type: Full Time
  • Hours: 35 hours per week

Applications for this job cannot be made online. Please refer to the advert for further information.

Vacancy Information

It is East Lothian Council's policy that successful applicants will be placed on the first point of the salary scale.

Salary £21844 - £23888 per annum
Permanent full time position
35 hours per week
To start ASAP

Applications for this post will only be accepted from current employees of East Lothian Council (this includes casual and agency staff who are currently undertaking work for us)

An exciting opportunity has arisen for a Council Tax Officer to work within the Council's Revenues & Welfare Support Service.

The purpose of the role of Council Tax Officer is to assist in minimising arrears and maximising income in an effective and efficient way to ensure the Council has the finances to deliver quality services. The Council Tax Officer is also responsible for supporting East Lothian residents who experience difficulty paying their Council Tax, in compliance with legislation, Council policies and procedures.

The successful candidate will be mainly office based, at John Muir House, Haddington, assisting with the billing and collection of Council Tax, helping residents avoid Council Tax arrears, negotiating repayment, promoting Direct Debit and online services and working with the Benefits team to ensure full Council Tax Reduction entitlement. The successful candidate will also have a role to play in the development of the Council Tax service, contributing to service improvement work.

The Council Tax Team works closely with the Council's Benefits service, Landlord Registration, Community Housing, Legal Services and has contact with the Department for Work and Pensions as part of the roll out of Universal Credit in East Lothian.

The successful candidate must demonstrate experience of working within a customer focused environment and will have the ability to work with people who are experiencing financial difficulties. Experience of working in a debt management environment is desirable. Excellent interpersonal and negotiation skills are essential.

Job Details

Responsible for the delivery of an effective and efficient Council Tax service which ensures that the Council has the finances to deliver a high quality service to Council Tax payers in East Lothian ensuring customer is fully supported throughout the process and in compliance with the Council's policies, legislation and plans with a commitment to achieve best value.

Please download the Job Outline/Person Specification (available under 'Job attachments') for the full range of tasks and duties associated with this job.  You will need to refer to these in order to complete the application form.  You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The East Lothian Way
The 'East Lothian Way’ – values and behaviours we expect our employees to demonstrate in their everyday work.  Should you be invited to interview, you may be asked questions based on these behaviours.  Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
HNC/SVQ Level 3 or equivalent level of knowledge and/or relevant working experience

Driving Licence 
A full current driving licence is desirable for this post.

Additional Information

For additional East Lothian Council employment information please click on the following link:

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link

If you require further information about this vacancy, please call 01620 827868, or email us on

Please note: we do not accept CV's. There is no function to allow you to upload a CV to MyJobScotland and we do not accept CV's by post or email. All our vacancies must be applied for by completing the on-line application form.


Job Attachments