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Ref no:
Council HQ, John Muir House, Brewery Park, Haddington, EH41 3HA
£25,640 - £28,012 per year
Contract Type:
Position Type:
Full Time
35 hours per week

Vacancy Information

It is East Lothian Council's policy that successful applicants will be placed on the first point of the salary scale.

Days and Hours of Work:
Monday-Friday, 09.00-17.00 (flexi time)
To start asap

An exciting opportunity has arisen for a Financial Inclusion Adviser to work within the Revenues Service. This post would normally be based at John Muir House, Haddington, however as a result of the current Coronavirus restrictions the successful candidate will primarily be expected to work from a home base with customer face to face work being carried out at outreach locations.  IT equipment will be provided.

We are seeking to appoint a motivated, experienced, enthusiastic Financial Inclusion Adviser to join our Financial Inclusion team.

The successful candidate will have an excellent understanding of the UK and Scottish welfare systems and will have a proven, successful track record of working within a welfare related environment. They will also be able to demonstrate a good awareness of how financial inclusion can have a positive impact on the local community.

The successful candidate will help to reduce poverty and inequalities through the delivery of an efficient and effective financial inclusion service and will help to build financial resilience within our communities, working closely with other Council services and external agencies to deliver a joined up approach.

The successful candidate will help the team increase its presence in the community by holding surgeries and working within outreach locations e.g. Council libraries and community halls and will lead campaign work to increase take up of welfare benefits, grants and other financial support.

The successful candidate must be highly motivated and demonstrate experience and ability working within a customer focused/welfare environment, having had experience of working with vulnerable people in adverse social circumstances.  Experience of income maximisation and personal budgeting is essential.  Excellent interpersonal skills are very important and the ability to deal sensitively with customers who are facing significant change is a key personal quality which the role requires.

The successful candidate will have excellent communication, organisational and negotiation skills and be able to work remotely in an effective way, using Microsoft Office applications and other Council IT systems.

Job Details

Working within the Council’s Welfare Rights team, the jobholder is responsible for the delivery of an effective and efficient Financial Inclusion service as part of a prevention and early intervention strategy which ensures that East Lothian residents with low incomes or with vulnerabilities can access financial help and advice. The jobholder will have a key role in helping to reduce poverty and inequality.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job.  You will need to refer to these in order to complete the application form.  You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work.  Should you be invited to interview, you may be asked questions based on these behaviours.  Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
HNC/SVQ Level 3 or equivalent level of knowledge and/or relevant working experience

Driving Licence 
A full current driving licence is desirable for this post.

PVG Membership
This post is considered as Regulated Work with vulnerable children and/or protected adults, as specified in the Protection of Vulnerable Groups (Scotland) Act 2007. 

All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council.

Please note: PVG member’s records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG membership or update check, if relevant to the post being applied for, will be discussed with the applicant and investigated prior to any formal offer being made.

Please note:
If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link:

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link

If you require further information about this vacancy, please call 01620 827868, or email us on

Please note: We do not accept CV's (either electronically or by mail).  All our vacancies must be applied for by fully completing the on-line application form.  Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. 


Job Attachments