Skip to main content
  • Ref no: ERN02511
  • Published: 17/1/2020
  • Closes: 2/2/2020
  • Location: Barrhead Offices, 211 Main Street, Barrhead, East Renfrewshire, G78 1SY
  • Salary: £25,658.00 - £29,691.00 per year
  • Contract Type: Permanent
  • Position Type: Full Time
  • Hours: 35 hours per week

Applications for this job cannot be made online. Please refer to the advert for further information.


An exciting opportunity has arisen within our ICT Service for a Business Relationship Officer to join the Business Relationship Management team within East Renfrewshire Council.


We’re looking for an enthusiastic individual to join the team, one who will be crucial to the development of customer centric relationships with departments. You will be key to ensuring that ICT services are aligned with business need and to drive up customer satisfaction by delivering a positive customer experience. You should be focused on meeting and exceeding expectations. 


To do this, you will preferably be educated to degree level or have equivalent experience and preferably hold formal project and programme qualifications and be used to managing customer expectations.  You will be used to dealing with a wide range of customers at all levels coupled with the ability to articulate the relationship between ICT services and business need.


You will be a methodical self-starter who is able to form positive relationships and deal with people confidently at all levels.  You will need to have excellent interpersonal, negotiation and organisational skills and be able to shape and influence services in line with departmental demand and assist departments in the effective use of technology.


This post is subject to a Basic Disclosure Check.



Employees with a contract of employment for 3 months or more are automatically included in our Local Government Pension Scheme which is a career average scheme.  Pension contribution rates are based on a tiered system determined by your annual full time equivalent pensionable pay.  For example for those earning up to and including £21,800 the contribution rate you pay is 5.5% of your salary. The council pays the rest of the cost of providing your benefits. This amount varies but it's always enough to make sure your pension can be paid and will be at least 19.3% of your pay.  In addition you get tax relief on your contributions - the tax you pay on your salary is calculated after your pension contributions are deducted. 


Other main pension benefits include a pension that increases each year in line with price inflation and the ability to exchange some of your pension to provide a tax free lump sum.  Further details can be found in the attached document General Information for Applicants or via the Strathclyde Pension Fund website

Additional Information

Please click on the attachments below for full details of this post.

Job Attachments