- Location: The Forum, Callander Park, Falkirk, FK1 1XR
- Salary: £20,835.00 - £22,745.00 per year pro rata
- Contract Type: Permanent
- Position Type: Part Time
- Hours: 35 hours per week
Applications for this job cannot be made online. Please refer to the advert for further information.
To ensure service delivery is maintained 24/7 within the Customer First Control Group, we are seeking a Customer First Adviser with a flexible approach to their working environment.
You will participate in a rotating shift pattern consisting of day shifts, back shifts, night shifts including weekends and public holidays. This will attract night working and out of hour allowances.
With a positive attitude to change and commitment to quality service, you will be a good team player. You will provide a first class service at first point of contact, dealing with emergency and general enquiries from the public and our internal customers on behalf of the wide range of Council and related services within agreed service timescales.
It is essential that you are educated to SVQ level 3 or equivalent, or equivalent experience in dealing directly with the public in a similar front line capacity. You must be able to demonstrate excellent communication and customer care skills. You must be numerate, conversant with computerised systems, with the ability to process a variety of enquiries and service requests to a high degree of accuracy and maintain customer confidentiality.
You will have a good knowledge of the statutory functions of the Council, and of the roles and procedures relating to its individual services. It is also desirable you will have a working knowledge of ICT databases for service areas provided by Customer First.
You will work 35 hours per week.
If you are the successful candidate, you will be required to carry out a Disclosure Scotland check.