Community Transport Operative

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Job Details

As part of the Fife Bus Team you will provide a door-to-door passenger transport services for those who are unable to access mainstream public transport due to some form of reduced mobility be it a physical sensory or mental impairment. This involves engaging with clients showing empathy and developing trust as well as providing assistance to the passenger from their door to the minibus ensuring they board safely and are seated securely before moving off.

You will work on our Relief List to cover for holidays/sickness absence working 36 hours per week on a shift rota system of 4 over 7. Shift times are 7.00am-6.30pm Monday to Sunday with various start/finish times with shift lengths being no more than 9 hours.

Assisting passengers to and from their door to the vehicle ensuring passengers board and alight safely providing any necessary assistance. This will include clear and concise communication with the passenger making sure they are aware of their surroundings and any trip/slip hazards. Drivers must also ensure seatbelts are applied prior to moving off and any wheelchairs are safely and correctly clamped in accordance with training, guidelines and instruction provided. The jobholder is also required to continually assess the needs of the passenger notifying the office of any anticipatory care to allow forward referral to partner agencies as necessary.

To drive the minibus according to the daily work schedules which are planned in conjunction with the Dispatch Team. This can also require the jobholder to re-schedule and forward plans trips when dealing with emergency situations, for example, minibus breakdowns. This can be complex depending on the level of need of the passengers to be re-scheduled.

Due to the nature of the passengers transported by Fife Bus, the jobholder will also be responsible for dealing with areas of possible conflict being able to care for and deal with other people who may be upset or unwell, difficult, frail, confused or who have special needs. This will require the jobholder to have a calming nature and deal with such situations to an amicable resolve or to refer these on to the Transportation Officer (DRT).

The jobholder will be responsible for the using the TomTom telematics within the minibus ensuring mileages, minibus defects etc, are recorded correctly and accurately. The jobholder will also be responsible for collecting any other information deemed necessary for monitoring/planning purposes.

Recording and reporting any comments or complaints made by passengers with a view to resolving these at source or deciding the correct course of action for forward referral. Recording and reporting any traffic incident, accident or damage to the vehicle or equipment and obtain witnesses statements where possible.

The Person 

You will be required to hold a Category D1 Driving licence and should be interested in working with vulnerable adults and children, have a caring and patience manner and be capable of using your own initiative.

You may be required to obtain a Protection of Vulnerable Groups (PVG) Scheme Membership or Disclosure Check for this role.

For further information please contact: Angela Hutchison - angela.hutchison@fife.gov.uk