Job Description
An exciting opportunity has arisen for the position of Operational Support Assistant within Care Service’s Operational Support Team, where you will report to the Operational Support Team Leader.
This position is predominantly a customer focused, call handling service, where you will deal with a variety of telephone enquiries in relation to Customer Service, Home Care service provision and be a point of contact for home care team. You will be responsible for updating and maintaining bespoke IT system records and liaising with both internal and external bodies, ensuring excellent customer service is provided at all times.
The successful applicant will also be required to liaise with Care Services Home Care Co-ordinators regarding urgent service user reports, in addition, you will follow clearly defined processes and procedures.
We are seeking a confident, friendly, and enthusiastic individual who is able to communicate effectively with both internal teams and external customers. Strong interpersonal skills are essential, along with:
A solid understanding of IT systems and proficiency in relevant software, including Microsoft Office (Word, Excel) are essential
The ability to provide exceptional customer service and manage multiple tasks efficiently.
Additional Information: Due to the nature of this role, you will be required to work on Public Holidays.
If you’re looking to be part of a dynamic team and play a key role in supporting the smooth delivery of care services, we encourage you to apply.
Posts available are:
2 x Permanent Full Time
1 x Temporary - 34 hours per week
Interviews will be taking place 8th, 9th & 10th January 2025
These posts are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).
This temporary post will be for a period up to December 2025.
Working for us!
For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:
GCC Website and GCC Conditions of Service
Application Packs
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.
Further Information
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see
GCC Job Evaluation
