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  • Ref no: GLA05863
  • Published: 6/1/2020
  • Closes: 20/1/2020
  • Location: 40 John Street, Glasgow, G1 1JL
  • Salary: £17,730.12 - £19,370.01 per year
  • Contract Type: Permanent
  • Position Type: Full Time
  • Hours: 35 hours per week

Applications for this job cannot be made online. Please refer to the advert for further information.

Job Description

We invite applications for opportunities within Glasgow City Council's Customer Contact Centre (CCC). The hours of work are 35 hours per week.working a flexible shift rotation 5 over 7 days between 08:00 - 20:00 Monday to Sunday. The CCC handles a large volume of incoming telephone enquiries for Glasgow City Council and the Glasgow family. As a Customer Service Agent you will responsible for logging telephone enquiries, responding to escalations and providing excellent customer service.

A flexible and adaptable approach is required. The successful candidates will have an excellent telephone manner, excellent interpersonal and communication skills and the ability to deliver an exceptional and professional service to customers. You should also be able to work under pressure and be committed to providing excellent customer service.

If you would like any further information on these opportunities, please contact John McLuskie, Customer Operations Manager 287 9431

Please note this is a re advertisement and previous applicants should not re-apply.

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

For further information about working for us please refer to our website Working for us 

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