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Ref no:
Blair Court, 100 Borron Street, Port Dundas Business Park
£14,043.95 - £14,998.98 per year
Contract Type:
Position Type:
Part Time
17.5 hours per week

This position has expired.

Job Description

These post are shift working posts, operating on the following rolling shift pattern:
• Nightshift (10:00pm – 6:30am) 
• Backshift (2:05pm – 10:05pm)
• Dayshift (8:00am - 4:00pm and 9:00am - 5:00pm)
• Early shift (6:15am – 2:15pm)  
An opportunity has arisen for the position of Direct Response Officer, working within the Response Service Centre.  
The Response Service Centre, predominately a call handling service, provides Community Alarms and Telecare Services to vulnerable service users throughout Glasgow and the wider community, as well as covering the Out of Hours Service for Transport & Support Services. 
Reporting directly to the Senior Direct Response Officer, you will be responsible for responding to Community Alarm and telephone enquiries from a vulnerable service user group as well as Home Care staff and other agencies.
The main duties and responsibilities will include call handling and maintaining management information systems, by ensuring that calls are dealt with appropriately and within Service Level Agreements. Despatching responder and contacting 999 emergency services, as required. There is a requirement to work on your own initiative as well as part of a team.
Previous experience working within a care environment is desirable as well as a working knowledge of relevant computer software such as Microsoft Office.  

These posts are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

This post is a re-advertisement, previous applicants should re-apply.

Completed applications must be returned to either or CBS Recruitment Team, 1st floor, 18 Albion Street, Glasgow, G1 1LH no later than Sunday 15 August 2021.

Some Smartphones may not be compatible with Microsoft Word and as a result may not support editing Microsoft Word documents, consequently you may experience difficulty when completing your Employment Application Form on a Smartphone. Therefore, please ensure you complete the Employment Application Form using a PC.

Please note Glasgow City Council do not accept CVs as part of our recruitment process.

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

For further information about working for us please refer to our website Working for us  

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