Senior Clerical Assistant

Job Description

Working within Customer and Business Services (CBS), Employee Contact Team the successful candidate will deal with employee queries in relation to pay both on the phone and via email.

It is important that excellent customer service is delivered, therefore, you should possess good verbal and written communication skills, have the ability to produce work to a high standard, and be able to work in a busy and high pressure environment.

In addition, candidates should also show a positive and enthusiastic attitude whilst being flexible to the needs of the service.

A working knowledge of relevant IT software packages is required (e.g. Microsoft Office). Experience in the use of SAP, EDRMS & Pulse would be advantageous but not essential as training will be provided.

Hybrid working is available in this role. If you’re shortlisted for the post we look forward to telling you more about our approach to ensuring needs of the business are met along with flexibility to manage and maintain your work life balance.

Only existing employees of Glasgow City Council or one of its Arms Length External Organisations can apply for this vacancy.

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

GCC Job Evaluation

 

For further information about working for us please refer to our website GCC HR Policies