Team Supervisor (Temporary)

Job Description

Based in Financial Services, within CBS Revenues and Benefits team, you will be primarily responsible for the management of a programme of deductions that the Council requests from the Department for Work and Pensions (DWP). 
You will manage large volumes of deductions requests to the DWP.  This will require excellent IT skills to manage files being passed to and from the DWP.  
You will also liaise closely with the financial advice sector and manage a process to assess customers financial position and make decisions on recovery of debt.
Applications are invited from candidates who can excel in a fast-paced environment and have the ability to work under pressure. 
You will also assist with managing staff, including attendance/HR issues, monitor performance, training, plan rotas/work priorities, provide support/guidance, deal with complex cases, conduct regular team meetings and support the Service Delivery Manager in all aspects of the overall function.  
Excellent communication skills, sound customer service together with a working knowledge of the systems in use within Revenues such as Academy, Dips, Pulse, EDRMS, MS Word and Excel is required.  
A flexible approach to the needs of the organisation is essential as is positivity and enthusiasm to working in new ways.  

Hybrid working is available for this role. If you are shortlisted for the post, we look forward to telling you more about our approach to ensuring the needs of the business are met along with flexibility to manage and maintain your work life balance.  

This post is temporary for a period up to 2 years.

Only existing employees of Glasgow City Council or one of its Arms Length External Organisations can apply for this vacancy

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

 

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