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  • Ref no: GLA05637
  • Published: 18/10/19
  • Closes: 27/10/19
  • Location: 40 John Street, Glasgow, G1 1JL
  • Salary: £23,093.52 - £27,125.73 per year
  • Contract Type: Permanent & Temporary
  • Position Type: Full Time
  • Hours: 35 hours per week

Applications for this job cannot be made online. Please refer to the advert for further information.

Job Description

We invite applications for an opportunity within Glasgow City Council's Customer Contact Centre (CCC), presently based at 40 John Street Glasgow. The hours of work are 35 hours per week, there is a need for the postholder to be flexible as the Contact Centre operates 24/7 and there may be a need to deliver training outside of core hours. The CCC handles a large volume of incoming telephone enquiries for Glasgow City Council and the Glasgow family. The role of the Training Officer is required to Design, Build and Deliver training across all of the CCC areas, This will include all aspects of induction, new hire, project and upskill training, from conception to delivery.

The training role is vital to the effective operation of the CCC and requires a high degree of flexibility, tenacity and the managing multiple tasks simultaneously. The Training Officer is also required to use their initiative to review the effectiveness of their training and in ensuring that all training documentation remains current and version controlled.

In addition to this, you will be required to ensure that you are supporting the front line staff and highlighting any challenges that may be impacting performance or the overall effectiveness of the training and to escalate these to the appropriate management level alongside proposed solutions to mitigate any risk to the council.

The successful candidate should be able to work under pressure and will have an excellent analytical skills, be proficient with Microsoft Office packages, excellent interpersonal and communication skills, and the ability to react and to and influence the operation requirements to ensure we continue to meet the need of the customers.

If you would like any further information on these opportunities, please contact John McLuskie 287 9431


Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.


For further information about working for us please refer to our website Working for us 

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