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Ref no:
Cunninghame House, Friars Croft, Irvine, KA12 8EE
£13.86 - £15.12 per hour
Contract Type:
Position Type:
Part Time
17.5 hours per week

This position has expired.

Job Summary

Interviews will be held 8th October 2021

During Covid-19, we are taking the opportunity to work in different ways and this includes how we continue to undertake our interviews. We are using Microsoft Teams to progress with interviews virtually and all you need is a device with a camera and access to the internet. We will provide guidance and instructions on how to use this method if your interview is being held virtually.

IT services Customer Solutions Team are recruiting a Project Officer. Customer Solutions is based around the idea of putting our customers at the centre of everything we do. As the first line of contact for our customers, you will establish relationships with customers, working closely with them assisting with our projects, and above all, providing an amazing customer experience!

If you enjoy working with people and have a passion for technology, this is the role for you. You may have knowledge of project management and have potentially assisted in projects in a previous role and you are also eager to learn new skills that will embed you into our complete customer journey. There is potential for extra hours in this role.

What you'll be doing: Assist with Customer Team Projects, collating information, liaising with project teams, ensuring objectives are met and supporting the Senior Customer Officer with project documentation similar to Risk Register.

Project Plans and Requirement Gathering Experience: Some knowledge of project management, experience in a customer service, flexible thinker, capable of grasping new procedures quickly and adaptable to change.

This role must be 3.5 hrs 5 days per week either mornings or afternoons project support is required 5 days

For more details see the attached Role Profile below.

Before you apply, find out a little bit about us and why we are a Great Place to Work.

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on our Staff Values how to complete behaviour based application form questions is available on the Council’s website.

Additional Information

For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process.

Basic Disclosure

Preferred candidates will be required to undergo a Basic Disclosure check, prior to a formal offer of employment being made by North Ayrshire Council. Please note: Successful candidates will be expected to meet the cost of the Basic Disclosure Check of £25 which will be deducted from your wages following the commencement of employment. For further information on the Disclosure Scheme please visit For further details on North Ayrshire Council’s policy please visit

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