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  • Ref no: NLA04470
  • Published: 10/9/19
  • Closes: 24/9/19
  • Location: Municipal Buildings, Kildonan Street, Coatbridge, ML5 3BT
  • Salary: £7,917.00 - £14,942.00 per year
  • Contract Type: Temporary
  • Position Type: Full Time
  • Hours: 35 hours per week

Job Advertisement

Municipal Building, Kildonan Street, Coatbridge

The right training.  The right experience.  The right qualifications.

Wouldn’t it be great if you could get all this from one, effective, rewarding opportunity?  Well you can. Our Customer Service Level 3 Modern Apprenticeship programme will give you the practical work experience and qualifications you need to help secure a career in Customer Service. As a Modern Apprentice Customer Service Assistant working within North Lanarkshire Municipal Building, you will provide a high standard of support and assistance to those making enquiries.

Essential to apply for this post is at least four Standard Grades/National 5’s, including English. Administration or Computing qualifications would be desirable. Previous customer service experience would be beneficial however is not mandatory to apply. You must be able to give practical examples of when and how you have demonstrated team work and have a positive, flexible and enthusiastic approach to working on a full-time basis.

You must be able to give practical examples of when and how you have demonstrated team work and have a positive, flexible and enthusiastic approach to working on a full-time basis.

In placement you will work towards a Scottish Vocational Qualification Level 3, Modern Apprenticeship in Customer Service and get paid whilst gaining work experience and training. 

So, if you are leaving school or you have already left, are aged 16-24 (prior to the 31st October 2019)  or if you are disabled or care experienced and aged between 16-29 years (prior to the 31st October 2019), you may be eligible to apply if you meet the rest of the essential criteria. We recognise that disabled people and those who are care experienced can face challenges on their career journey. In care means you are or were formally looked after by a local authority, in the family home (with support from social services or a social worker) or elsewhere, for example, in foster care, residential care or kinship care (with family friends or relatives)  and live in North Lanarkshire this opportunity could be for you.

Interviews will take place in September 2019

Start date: September/ October 2019

For further information, please contact the Modern Apprenticeship team on 01236 812344.

Paid in Line with National Minimum Wage rates.

These placements are full time/fixed term contacts for one year only.

Please note, from 1st April 2019 all new employees to North Lanarkshire Council will be paid on a 4-weekly basis.

    

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

We're supporting age positive
           

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the essential criteria for the job.

North Lanarkshire Council - Recruitment Charter