Skip to main content
  • Ref no: WEL04230
  • Published: 15/5/2020
  • Closes: 31/5/2020
  • Location: West Lothian Civic Centre, Howden South Road, Livingston, EH54 6FF
  • Salary: £23,143.00 - £26,015.00 per year pro rata
  • Contract Type: Fixed Term
  • Position Type: Part Time
  • Hours: 28 hours per week


28 hrs per week – 3 days on 3 days off rolling shift pattern (dayshift/back shift/night shift) - Fixed Term until 31 March 2022.

Day –   07:00-15:30

Back – 15:00-23:30

Night -  23:00-07:30

The closing date for this post is provisionally set at 31 May 2020. West Lothian Council reserve the right to close this post early depending on applicant response levels

Do you like speaking to people and enjoy delivering excellent customer service? Are you confident and outgoing? Do you have a genuine interest in helping vulnerable people?

If so - please read on:

West Lothian Careline deal with emergency response calls from residents of West Lothian who have smart technology within their homes.  You will use your initiative to assess a situation and act accordingly; this must be carried out timelessly and with minimum of delay. They must be able to ensure that any potential or actual threat to customer’s safety is dealt with in a confident and supportive manner. 

You are expected to remain calm, sympathetic and supportive while dealing with both routine and emergency situations.

Therefore, we are looking for outgoing, confident, hardworking and reliable people who want to succeed in customer services. You must be customer focused, target driven and enjoy working in a challenging but rewarding environment. Contact Centre experience would be great but isn't essential.

Successful applicants must be available to attend an Information Evening on the evening of 11thJune 2020.  Interview shortlists will take place week commenting 22ndJune 2016  Please note that no further dates have been set aside for either the assessment event nor the interview.

Job Attachments