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  • Ref no: WEL04103
  • Published: 13/3/2020
  • Closes: 29/3/2020
  • Location: West Lothian Civic Centre, Howden South Road, Livingston, EH54 6FF
  • Salary: £19,389.00 - £21,829.00 per year
  • Contract Type: Fixed Term
  • Position Type: Full Time
  • Hours: 36 hours per week

Applications for this job cannot be made online. Please refer to the advert for further information.


Current Vacancies – 2 posts  - Fixed term until 31.03.2021

Monday-Friday 08:30-17:30 (flexibly within these hours) – 36 hours per week

Do you like speaking to people via the telephone, handling emails; social media and enjoy delivering excellent customer service? Are you confident and outgoing? Do you like administration and diary management ?

If so - please read on:

The Customer Service Centre is the contact center for West Lothian Council.  We pride ourselves in the delivery of first class customer service.  Working in a busy, challenging environment, you will deal with inbound/outbound calling; and enquiries via emails and other multi-media platforms.

We are looking for outgoing, confident, hardworking and reliable people who wants to succeed in customer services. The post holder will work as a member of a reliable and effective team, managed through the Customer Service Centre.  The team are responsible for providing confidential advice to customers on Scottish Welfare issues, and when appropriate, provide a wide range of council and community information to help customer’s access services, resolve enquiries, request services and deal with any complaints received.

The successful candidate will need:

  • Experience of dealing with the public via the telephone.
  • Excellent verbal communication skills.
  • Be able to use a range of IT software packages with the ability to analyse information and input data accurately and concisely.
  • Be able to assess and act quickly ensuring the safety of the customer

Successful applicants will be notified of dates for an Informal Information evening and interview.

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