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  • Ref no: RGU02665
  • Published: 12/8/19
  • Closes: 13/9/19
  • Location: RGU Garthdee, AB10 7GJ
  • Salary: £39,303 - £42,107 per year
  • Contract Type: Permanent
  • Position Type: Full Time
  • Hours: 37 hours per week

Job Summary

Robert Gordon University has a track record of dynamic leadership and a reputation as an innovative and ambitious university. The university’s IT department is a vital component of this vision and is currently in the process of an ambitious plan to develop and innovate its IT infrastructure and invest in the development of its staff to best support modern learning environments and research programmes.

The IT Systems Engineer post is ideal for an IT Professional who wishes to be part of a forward-thinking, innovative IT department in a successful modern University.  You will be an experienced and versatile systems engineer with experience at a technical level in the development, deployment, support and maintenance of IT infrastructure components such as servers, storage, virtualisation, desktop systems, identity management, security etc.    

We're in the business of changing lives and developing students into highly employable graduates. Be part of that amazing journey and join our 1500 colleagues who already enjoy the vibrant working environment, state of the art facilities and lifestyle afforded by generous holiday entitlement.  

The advertised salary includes a market supplement of £8908 per annum (pro-rata). This supplement is reviewed biennially and may be amended or withdrawn in line with agreed University pay policies.  

Salary on first appointment is normally to the bottom of the scale, although in exceptional circumstances an appointment further up the scale may be considered.

Closing Date: 13 September 2019

Job Description

RESPONSIBLE TO:  Infrastructure Development Team Lead

RESPONSIBLE FOR:  No supervisory responsibility

PURPOSE OF POST:  You will be part of the team responsible for the design, development and support of the university’s campus-wide IT infrastructure.

PRINCIPAL DUTIES:

To develop and support Linux and Windows Servers on associated hardware       

To develop and support Virtualised Servers (e.g. using VMware or Nutanix)     

To deploy Applications (e.g. using Microsoft App-V, System Center, Citrix) and provide third line support where required      

VDI development and support      

SAN management and development   

To develop and support Windows 10 and Macintosh systems and associated applications, e.g. Office 365, Adobe Suite, Engineering Applications etc  

To ensure that all relevant support documentation is maintained to reflect changes and additions to the University’s infrastructure        

To adhere and contribute to change control processes   

To adhere to project development standards   

To ensure work is delivered in accordance with current IT security and quality standards and procedures.

To act as a mentor to colleagues developing their technical skills and understanding of the universities IT systems and standards.

Person Specification

ESSENTIAL REQUIREMENTS

Qualifications and Professional Memberships

Educated to Degree Level.  For exceptional candidates, significant working experience and a demonstrable track record will be accepted as an alternative.

Knowledge 

Awareness of ITIL service delivery and support processes
An understanding of current developments and trends in IT

Experience

Server deployment including virtualisation, configuration, installation and upgrades      
Server performance management, capacity monitoring & optimisation, security management
Application virtualisation
Systems management, preferably SCCM
Desktop OS preferably Windows 10 and Macintosh
Windows Server 2008 and above
Office 365
Exchange 2013
Redhat Linux
SAN management 
Experience of working within structured projects
Third line support, troubleshooting and resolving major incidents

DESIRABLE REQUIREMENTS

Qualifications and Professional Memberships

Professional Qualifications/Certification i.e. Microsoft, Linux, VMware or Citrix.

Knowledge

Awareness of configuration management

Experience

Providing IT infrastructure support in an environment servicing 500+ users
Supervisory experience of junior staff at a technical level
Working in a higher education environment
Virtual Learning Environment (VLE) such as Moodle
Network infrastructure and technologies
Experience of a wide range of Linux distributions
Experience of Citrix XenDesktop 7
Familiar with High-Performance Computing technologies
Experience of cloud hosting platforms
Familiar with business continuity planning
Experience of maintaining LAMP environments

 

Behaviours

Behaviour 1 – Communication: Ability to receive, understand and convey information requiring careful explanation and information of a complex or conceptual nature, in a clear and accurate manner

Behaviour 2 - Service Delivery: Experience of exploring and adapting service to meet customers' expectations and also identifying ways of improving standards

Behaviour 3 - Decision-Making Processes and Outcomes: Experiences of using own judgement to make decisions; making collaborative decisions with others to reach conclusions; providing advice or information that will influence the decisions of others

Behaviour 4 - Analysis and Research: Experience of identifying or designing data gathering and analytical methods appropriate for each investigation, and producing reports that identify key issues and findings.