Head of Digital Services

Head of Digital Services

£48,456 to £55,011

35 hours per week

Dundee

Permanent

Who we are

The SSSC is the independent regulator for social service workers in Scotland. Our work means the people of Scotland can count on social services being provided by a trusted, skilled and confident workforce.

The role

We are looking for an exceptional individual to shape the development of our digital services business function. This is a new role and will be job evaluated after one year.

Duties and responsibilities

Working closely with the Director of Strategy and Performance, you will lead the operational and financial planning for our digital services business function making sure we are at the forefront of digital delivery and meeting the Scottish Government’s Digital First Standards.

You will drive digital transformation and IT service change across our customer base, including Cloud and Platform, Digital Customer Support and Application Support. You will deliver our ambitious plans for developing front line customer services, strategic and operational capability, systems development and management of internally hosted and third-party services. You will be a natural relationship builder, demonstrating vision, creativity and innovation with the ability to inspire and empower people to work together.

What you need to succeed

Outstanding interpersonal skills and a passion for excellence in service delivery are a must for this role. You will have a dynamic approach to engaging and motivating people and will work confidently and effectively at a senior level. You should have a successful track record of leading, managing and developing teams and a sound understanding of the relevant legislation and government policies affecting the SSSC and how they apply to our work.

Help shape our digital future

The SSSC has ambitious plans for developing front line customer services, strategic and operational capability, systems development and management of internally hosted and third-party services. Challenges range from service design and transition to managing core infrastructure and platforms and allocating resources to meet the needs of the business. Managing critical incidents and problems, and embedding change wherever required, you will ensure services, technical platforms and infrastructure hosting environments are always reliable and available, which in turn will contribute to delivery of the SSSC strategic outcomes.

Why work for us

If you’re excited by the fast-moving, ever-evolving digital landscape this is a fantastic opportunity to apply your skills in the social service sector, an area that matters to the people of Scotland. You’ll help us respond to changing needs and develop improved services and in return you’ll enjoy our great benefits package. This includes up to 43 days holiday (service dependent), pension and opportunities for flexible working.

How to apply

You’ll find more information in the job description and person specification.

Find more information about us on our website and at Facebook and on Twitter. To apply, please send your completed application form to recruitment by 8 am on 2 September 2019 quoting ‘Head of Digital Services’ as the email subject. The application form and equal opportunities monitoring form are available on our website.

We expect to hold interviews week commencing 23 September 2019.