Job Title: Care Coordinator

The Care Coordinator will play a vital role in supporting the delivery of the highest quality care services. This position involves providing support to care workers, acting as the main point of contact for service users and external organizations. The Care Coordinator will be responsible for ensuring effective coordination, communication, and scheduling to ensure the smooth running of care services.

Duties and Responsibilities:

1. Coordinate and schedule care visits in collaboration with care workers and service users.

2. Act as the main point of contact for service users, their families, and external organizations, ensuring effective communication and addressing any queries or concerns.

3. Support care workers by providing clear instructions, guidance, and ongoing communication to ensure the delivery of high-quality care.

4. Maintain accurate and up-to-date records of service user information, care plans, and any changes in care requirements.

5. Conduct regular care assessments and reviews to ensure that care plans meet service user needs and make necessary adjustments when required.

6. Monitor the performance of care workers, providing feedback and support to ensure adherence to care standards and policies.

7. Collaborate with other healthcare professionals, such as nurses and doctors, to coordinate and integrate care services.

8. Assist in recruiting and selecting care workers, conducting interviews and assessing suitability for the role.

9. Keep abreast of industry regulations, best practices, and emerging trends in care coordination to continuously improve service delivery.

10. Participate in team meetings, training sessions, and other relevant activities to enhance professional knowledge and skills.

Person Specification:

1. Education and Experience:

  - A minimum of 1 year of experience in a similar care coordination or administrative role.

  - A relevant health and social care qualification or a related field is desirable.

2. Knowledge and Skills:

  - Strong organizational and time management skills with the ability to prioritize tasks effectively.

  - Excellent communication skills, both verbal and written, with the ability to interact effectively with service users, care workers, and external stakeholders.

  - Proficiency in using computer systems and software for record keeping and scheduling purposes.

  - Knowledge of relevant legislation and regulations governing care services.

  - Ability to work well under pressure and handle challenging situations with empathy and professionalism.

3. Personal Attributes:

  - Compassionate and empathetic nature, with a genuine interest in supporting the well-being of service users.

  - Strong interpersonal skills and the ability to build positive relationships with service users, their families, and care workers.

  - Flexibility and adaptability to respond to changing needs and priorities.

  - Ability to work independently as well as part of a team.

Salary: £24,200 per annum (may vary depending on location and experience)