Event Officer – City Activation – World Athletics Indoor Championships Glasgow 24 - (Fixed-Term)

Job Description

 

Glasgow Life is looking for an Event Officer– City Activation – World Athletics Indoor Championships Glasgow 24 to join us on a full-time basis on a fixed term contract through to March 2024. As Event Officer – City Activation, you will join the dedicated team planning for the World Athletics Indoor Championships Glasgow 24. This is an incredibly exciting opportunity to join the team in a key role showcasing the event across the city.

More about World Athletics Indoor Championships Glasgow 24
Following on from the success of staging the European Athletics Indoor Championships in 2019, Glasgow is delighted to host the World Athletics Indoor Championships for the first time in Scotland and the third time in the United Kingdom in 2024. From 1-3 March, we look forward to welcoming athletes, officials, and spectators from across the globe to Glasgow’s Emirates Arena. The event will bring new ideas, partnerships and initiatives to the city. The team is currently expanding to ensure the success of the event itself, alongside social impact and community engagement projects that will leave a lasting legacy for Glasgow and beyond.

More about Glasgow Life’s Events team
Glasgow Life is the strategic lead for events in the city, and the team is responsible for investing to attract, create, deliver, leverage and grow major annual and one-off sports and cultural events in the city. The Events team delivers high-profile events throughout the year, including Merchant City Festival, Glasgow Mela, the World Pipe Band Championships and Glasgow’s winter events. The team delivered the UCI Cycling World Championships in 2023, is delivering European Capital of Sport 2023 and is building a team to deliver the World Athletics Indoor Championships Glasgow 24. Our team works on behalf of the Glasgow Events Board and acts as an initial point of contact for events coming to the city. We work with local, national and international partners to maximise the benefits of events to the city and evolve, position and promote Glasgow as a world leading event destination. Events boost the city’s tourism economy and provide memorable moments for residents and visitors.

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice and was also the first place in the UK to be named a UNESCO City of Music.

The role
Working as part of the operations functional area, this role will be key in supporting the Spectator Experience Manager to deliver the best possible experience for spectators visiting Glasgow and attending the Championships. Essential for this role are knowledge, understanding and experience of working in a customer-facing role, particularly in relation to communicating information and assisting members of the public with any issues. An understanding of, and the ability to deliver, exceptional customer service will be key to this role. This role will report to the Spectator Experience Manager.

 

If offer is made to internal (Glasgow Life or Council Family) for Fixed Term roles, at the end of the temporary period, eligible employees, if agreed will have a right to return to a role at their substanstive grade within the council family.

 

 

The candidate
If you are interested in joining us as Event Officer – City Activation you’ll need:
• An appropriate level of qualification/training or employment experience in cultural and/or sporting events sector and/or venue
• Employment experience in a front of house or customer service role
• Excellent communication skills
• The ability to manage and deliver high-quality work across multiple areas
• Excellent administrative skills with proven experience and ability to use software packages such as Microsoft Word, Project, Outlook, PowerPoint, and Excel to a professional standard
• An understanding of accessibility needs and a desire to make events accessible

You can read the full person specification for this role under the ‘Job Attachments’ section.

This role involves hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance will enable you and the team to continue much-needed collaborative working.

Our office is at Commonwealth House, 38 Albion Street, Glasgow.

This role will follow a standard working pattern Monday-Friday (09:00-17:00), although there will be flexibility within this for out of regular hours work during the delivery of this major international event. Your line manager will discuss and agree with you any out of hours work required.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Important Dates: Closing date Sunday 1 October 2023 and interviews are provisionally scheduled for the week commencing 9 October 2023.

Make sure to check out the other Event Officer roles currently available within World Athletics Indoor Championships Glasgow 24: https://www.myjobscotland.gov.uk/councils/glasgow/glasgow-life/jobs/event-officer-operations-world-athletics-indoor-championships-glasgow-2024-fixed-term-347436

https://www.myjobscotland.gov.uk/347436

  

Benefits at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles). This will rise to 35 days after 5 years
• Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies

Diversity matters at Glasgow Life
We're determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We're a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

Application Packs
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054.
Packs will be posted out to you within 3 working days of receiving your telephone request.
Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information
For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054.

Packs will be posted out to you within 3 working days of receiving your telephone request.

Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us