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Midlothian House 40 46 Buccleuch Street, EH22 1DN
£27,181 - £28,271 per year
Contract Type:
Position Type:
Full Time
36 hours per week

Job Vacancy


We are looking for a bright, customer focussed talent to join our Service Desk team. Although previous experience in this role is desirable what we really want is someone with a basic understanding of IT, a willingness to learn fast and an excellent way with people. We will provide any training that is needed to bring you up to speed technically if required.

You will be the first port of call for Council and school staff who are having problems with IT hardware and software. We will expect you to understand and help our staff get back up and running quickly with whatever technology they are struggling with.

The role will be part of a rota providing Service Desk cover between 8am and 5pm, Monday to Friday

The Council is flexible employer and will consider applicants looking to work flexibly. This role can either be undertaken onsite or by a mixture of home and onsite working by agreement with you manager. If you would like to work from home, we will provide you with all the equipment that you will need but you must have a suitable place to work and a suitable broadband connection.



Jobholders must hold a Scottish National Certificate (SNC) in Information Technology or similar qualification or be able to demonstrate equivalent experience in Windows desktop technologies (including Apple Macs) and working in an ICT support role.

  • A good level of IT literacy in core technologies including Microsoft Windows 10, Microsoft Office and wireless networks.
  • Previous experience working in either an ICT support or customer service role.
  • Either;
    • An SNC in Information Technology or similar qualification
    • A CCA (Customer Contact Association) Certificate/Diploma or a CSP (Customer Service Professional) or similar qualification
    • An equivalent qualification in a customer facing role
  • An aspiration to expand your knowledge of the digital world
  • Jobholders must also hold a current driving license



ITIL Foundation Qualification

Customer care

CLOSING DATE - Sunday 21st April 2024

Job Advert

Position Title: IT Support Analyst

Directorate: Place

Location: Midlothian House

Contract Status: Permanent

Hours of Work: 36

Working Pattern: Monday – Friday

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on you working 36 hours over 52 weeks per year the minimum actual salary for this position is £27,181.61 per annum.


This post is considered Regulated Work with Children under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children.
Successful candidates will require PVG Scheme membership for Regulated Work with Children, You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you. For further information on the PVG Scheme please visit

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please call 0131 271 3063 to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

  • Disability Confident Employer - Employer
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  • Happy to Talk Flexible Working
  • Equally Safe at Work - Bronze
  • Scottish Living Wage
  • Carer Positive Employer in Scotland - Engaged