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Ref no:
Customer Service Centre Renfrewshire House Cotton Street, PA1 1LQ
£23,651 - £24,801 per year
Contract Type:
Position Type:
Full Time
35 hours per week





You will assist the Team Leader to provide a central support service to frontline children’s services establishments, including the standardisation and role out of all processes and practice. 


We are looking for a well organised individual who is pro-active, flexible and adaptable to ensure an effective clerical support service is provided to our stakeholders and customers within schools.


Duties for the post include: providing an effective business support service processing manual and computerised financial, pupil and personnel information; producing and analysing reports; document production, including typing letters and reports; processing purchase orders; providing basic IT assistance; and, instructing, allocating and checking work of employees, and providing advice and guidance on a regular basis.


The post-holder will be based in Castlehead HS, Central Support Team.  It is essential that you have effective organisational skills, in addition to effective communication skills as you will be processing enquiries from schools, parents and liaising regularly with other Council staff.


It is essential that you have experience of; working in a clerical role and carrying out a wide range of support duties, as well as working with a range of software packages including Microsoft Excel and databases. It is also essential that you have the ability to; work as part of a team and on your own initiative; work to deadlines and quality standards and have strong organisational, customer care and communication skills.


It is desirable that you have experience of procurement systems (PECOS), Children’s Services systems and processes and supervising staff.


An SVQ level 3 in Business Administration or equivalent is also desirable.


If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit






  • Disability Confident Employer - Employer
  • Scottish Living Wage