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Ref no:
Charing Cross, 31 Ashley Street, G3 6RD
£36,860 - £40,475 per year
Contract Type:
Position Type:
Full Time
35 hours per week
Work From Home:

Factoring Income Maximisation Officer

35 hours per week

EVH Grade 7 £36,860 - £40,475 per annum (pending salary award)

Glasgow Charing Cross based (hybrid model in place)

West of Scotland Housing Association (WSHA) puts customers at the heart of everything we do by listening to their views and caring about what matters to them. Our values (respect, inclusive, integrity, improvement and support) shape how we act, our decisions and the services we provide.

Our staff are at the heart of our business and we support them to be their best which is demonstrated with 84% of staff saying WSHA is a good place to work. We provide a friendly, inclusive environment and with the flexibility of a hybrid model of working (mix of home and office). Staff also benefit with a generous holiday allowance of 40 days and the option to work flexibly. We know that to deliver outstanding customer service, we must ensure our staff are happy, healthy and motivated and we put a strong focus on staff wellbeing which is reflected with our gold accreditation for Healthy Working Lives. All staff also have free access to a comprehensive Employee Support Service.

Inclusive Employer

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.

Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme

We are looking for a new Income Maximisation Officer to join our Factoring Team. You will share our values and will use them to guide the way they work on a daily basis. You will be accountable to our Factoring Team Leader.

You will provide a Factoring Service to Westscot Living Owners and achieving high standards of performance and customer service.

You should:

  • Have excellent interpersonal skills and Customer Centred approach, including diplomacy, negotiation, tact and able to build rapport to form effective working relationships with factored owners, internal and external customers
  • Be responsible for day-to-day Factoring Debt Recovery action in line with good practice and WSHA Group’s policy & procedures
  • Have excellent written skills, able to write clear and precise letters and reports.
  • Have significant experience of income maximisation techniques/debt recovery processes including taking court action for recovery of debt

How to apply

For further details and to download an application pack visit, email or telephone 0141 550 5600.

Completed applications must be returned by 12 noon on Wednesday 24th April 2024


Interviews will be held over the afternoons of Wed 8th & Thur 9th May and will be at our head office, 40 Barrowfield Drive, Glasgow, G40