Housing Advice & Advocacy Officer

Committed to being 'Fit for the Future', Frontline Fife is now embarking on rolling out its new strategy which will direct the charity over the next three years. To support us in delivering our Housing Advice, Advocacy and Support services to meet the needs of a broader range of people wishing to live independently and securely, we are now seeking to recruit for the following positions (please click on the Job Title for a copy of the Job Description and Person Specification);

This job description is not intended to be an exhaustive list of your responsibilities. We reserve the right to require you to undertake such other tasks or duties, as may be appropriate to your status, experience and capability. We reserve the right to transfer an employee from one job to another and from one department to another, subject to capability, in order to benefit the efficient operation of the business.

JOB TITLE: Housing Advice & Advocacy Officer

SALARY: £31,412

MAIN PURPOSE OF THE JOB:

The Housing Advice & Advocacy Officer will work to prevent housing insecurity by empowering individuals to choose housing options which are right for them and their circumstances and, where needed, assist them to exercise their rights to access or maintain a safe and secure home. This work is delivered under the Scottish National Standards for Information and Advice Providers (SNSIAP) and is funded by the Scottish Legal Aid Board.

WHO THEY ARE RESPONSIBLE TO: Manager for Housing Advice & Advocacy

MAIN TASKS OF THE JOB:

· Provide prevention-led, accredited housing advice.

· Undertake person-centred interviews to identify all relevant issues and needs based upon sound evidence.

· Advocate with third parties on behalf of the clients and refer them on to address their wider needs.

· Provide Lay Representation in Heritable Court/Private Rented Sector First Tier Tribunals.

· Deliver certified housing mediation to sustain tenancies.

· Actively promote the service by building effective relationships, attending multi agency meetings and events and providing outreach clinics.

· Maintain accurate records to evidence client outcomes and compliance requirements.

· Keep up to date with housing and homelessness policy changes and internal practices which directly impact service delivery and SNSIAP standards.

· Participate in service reviews and reflective practice.

· Foster cross team and interagency working.

CONTINUOUS PROFESSIONAL LEARNING, DEVELOPMENT AND HEALTH & WELLBEING:

· Take ownership of one’s own continuous professional development and learning as set out in FLF’s Supervision and Appraisal programme.

· Put into practice effective skills which promote inclusion, strength based working, and trauma informed delivery.

· Be committed to promoting safety-first practices to assure safety, wellbeing, selfcare and safeguarding for all.