Quality Assurance Administrative Assistant

Job title: Quality Assurance Administrative Assistant, LinkLiving Core Service

Job reference: LLQAAOCT21

Application closing date: Midnight on Sunday 7 November 2021

Location: Edinburgh, Fife or Falkirk

Salary: £18,525.00 – £20,244.00 per annum (dependent on skills and experience)

Contract Type: 37.5 hours per week, permanent, largely Monday - Friday

Job category/type: Full-time

LinkLiving is a Scottish health and wellbeing charity that supports people of all ages to overcome the negative impacts of trauma, mental health, inequality, and isolation. We deliver our support to service users through a range of models including:

•Personal development and employability programmes

•Self-help coaching

•Supported accommodation 

•Care at home

•Housing support

•Befriending

•Social cafes

At LinkLiving, our values are at the heart of everything we do and we put the people we support first. It is important to us to find people with the right values, behaviours and attitudes to match our own. Our values are:

 - Empathy (listen to and understand an individual’s needs and circumstances)

 - Respect (treat others the way they wish to be treated)

 - Integrity (be honest and have strong moral principles)

 - Caring (show kindness and concern for others)

The Job

LinkLiving is committed to providing each person it supports with a high quality, person-centred, individual support service. We do this by striving to ensure effectiveness, efficiency and value within a framework of continuous improvement, underpinned by our Quality Assurance Framework. This post will provide administrative support which facilitates a consistent and positive approach to quality and continuous improvement across all LinkLiving services.

The postholder will support the Quality Assurance and Business Support Manager to carry out internal quality processes, action plans, customer satisfaction surveys and consultation projects, audits and evaluations. In addition, they will support the Quality Assurance and Business Support Manager to produce reports and support Service Managers to implement action plans resulting from regular service audits.

About You

We are looking for someone who has good analytical skills and strong attention to detail, with excellent organisational skills and the ability to manage their workload effectively.  

It is imperative that the successful candidate has proven ability to form good working relations, both internally and externally with people at different levels in order to gain their buy-in to action changes. The postholder must also be proficient in using MS Office and database systems.

For a comprehensive list of the essential and desirable criteria required for this post, please refer to our Job Information Pack on our online recruitment portal.

Further Information 

To find out more about what LinkLiving do, please visit our website at https://www.linkliving.org.uk

What’s in it for you?

LinkLiving offers excellent terms and conditions, and as an Investor in People and Healthy Working Lives Gold Award holder, we aim to provide a wide range of development opportunities and healthy living initiatives. We offer a wide range of training and development opportunities.

You will work with colleagues who share our objectives – our employees, volunteers, funders, and our project partners. In return, we want people who are passionate, caring and dedicated, committed to our vision and values and will work to the highest professional standards.

As a LinkLiving employee, you'll benefit from generous annual leave entitlements, a wide range of learning and development opportunities, highly competitive employer pension contribution rates, discounts on shopping, restaurants and other services via Westfield Rewards, enhanced maternity and sick pay entitlements, employee support and counselling service and occupational health services.

This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration.

Closing Date: Midnight on Sunday 7 November 2021

Interview Date:  Interviews are being held on Tuesday 16 November at LinkLiving’s Edinburgh, Falkirk or Fife Office where social distancing will be observed or via MS Teams

How to Apply

Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button on our online recruitment portal. You must complete an application form to be considered for any of our vacancies. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at jobs@linkhaltd.co.uk and detailing which format you would require.

Please note that CV's will not be considered.

Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.