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Ref no:
Various, EH1
£26,197 - £30,523 per year
Contract Type:
Position Type:
Full Time
37.5 hours per week
Work From Home:

Location: National Across Scotland

Salary: £26,197 - £30,523 per annum (£13.43 - £15.65 p/h equivalent)

Full time (37.5 hours p/w) – Permanent

If you are looking for a rewarding career and to work within an epic team that will help you grow and thrive, then you have come to the right place. Working within our Self Harm Network you can start your day knowing what you do really does make a difference!

As a Live Chat Senior Practitioner, you will recruit and lead a nationally based team of Volunteers who support our online chat function. Working with the Service Manager, peer practitioners and your team of volunteers you will ensure our Live Chat function provides immediate access to support for people who Self-Harm. You will work to support the team with delivering remote, quick support for people who Self-Harm.

The Live Chat support people to manage their distress, discuss issues around their Self-Harm and explore alternative coping strategies. You will also play a key role in ensuring data and outcomes are measured and reported so that learning can be shared. You will have a key role in working with partners to further support the development and growth of the service. You will also ensure that all service-related records and systems are maintained accurately using proficient IT skills, and that information is gathered and provided so all reporting requirements of agreed key performance indicators are met in a timely manner.

As a mental health charity, we really value the wellbeing of our staff. That’s why we want you to know that you’ll be joining a friendly team, who will give you a supportive environment to help you thrive in your role, including all the training you need to feel confident and equipped.

We can offer you a tonne of employee benefits, and we can promise you’ll be inspired by some pretty amazing humans every single day. We will support you on your own career path; developing new skills, accessing formal and informal learning experiences and providing opportunities to put your continual progress into practice.

For more information, including full job description and application/interview guidance, please download our recruitment pack.

We cannot consider CV’s – all applications should go through the application process on our website. Only applications completed through our website will be considered. If you are unable to complete an online application, please contact us at and we can arrange for a paper copy to be sent out to you.

Please note that unfortunately we cannot offer visa sponsorship. We can only accept applications from applicants who currently have the legal right to work in the UK, or applicants who have already have an application in progress to obtain the legal right to work in the UK.

Updates and responses to applications will come from our recruitment system. These emails may go into your spam inbox so please check frequently for any updates on your application. To avoid this happening please add “Penumbra Careers” – to your contact list. You can also check the status of your application by logging into the careers portal. If you have not had any update on your application, please contact us at

Penumbra is committed to supporting candidates with disabilities, neurodiverse candidates, and candidates with mental health conditions throughout the recruitment process. We will make any reasonable adjustments required to ensure a fair and inclusive process for all. If you think you require reasonable adjustments, please don’t hesitate to contact us at