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Ref no:
£10.79 per hour
Contract Type:
Position Type:
37 hours per week

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Job Purposes & Core Details


  1. work to the service and organisation's aims and values and promote the citizenship of the people we support.
  2. deliver support to people who use Turning Point Scotland's services and in so doing contribute to the provision of the highest possible quality of social care support which meets the service specification.
  3. operate at an established level of social care practice, or engaged moving towards established.
  4. work in accordance with the organisation's aim of Because People Matter
  5. undertake CPD (continuous professional development with the support of your line manager and use appraisals and supervision fully.
  6. keep your registration and membership to relevant professional bodies up to date and valid.
  7. undertake any outstanding require qualification for registration, or if not working in a registered service qualify at the minimum of SVQ level 2 in Health and Social Care.
  8. undertake any other duties or responsibilities as may be deemed appropriate to the post by the Service Manager (or nominated deputy).
  9. Provide, prompt, administer medication and healthcare & wellbeing support as required

Main duties and responsibilities

Support to people who use services - To:

  • provide support and assistance to people who we support in accordance with their support plans and service aims.
  • assist with initial and on-going assessments of people who we support.
  • advise people who we support in accordance with guidance from senior colleagues or in accordance with the service aims.
  • be a key worker as required.
  • maintain professional confidentiality and boundaries at all times.
  • support and assist people who we support in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the support plan or service protocol.
  • travel within the service area you are contracted for and supporting the travel and transportation of people who we support in accordance with their support plan (mobility, own car, service vehicles, public transport etc).
  • have an understanding of the causes and effects of social exclusion as is relevant to the service and area in which you work.

Planning, policies and record keeping - To:

  • devise, review and update support plans, record events and observations and keep appropriate records as require in the service.
  • attend and contribute to service user reviews often as a key worker or as required.
  • co-ordinate elements of support in accordance with the support plan.
  • follow risk management plans, and follow and update risk assessments.
  • work with data in line with the data protection act.
  • work with and comply with standard operation (finance, operational, Health and Safety and Human Resources) and service procedures. 

Interactions with other people - To:

  • administer or prompting medication and ensure that medication protocols are adhered to.
  • support or buddy new staff and volunteers/those on placement to show them how your practice complies with the SSSC Codes of Practice.
  • have a collegiate approach, ask when you need support or guidance and team work with a diverse group of people.
  • manage and resolve conflict promptly and raise issues appropriately using the correct internal processes.
  • directly communicate with the families of the people we support as appropriate.
  • liaise with workers from other agencies when requested to do so by senior colleagues.
  • work in accordance with the service, meeting the relevant legislation and National Care Standards.
  • liaise with landlords and similar others on behalf of people who we support when requested to do so by senior colleagues.
  • maintain confidentiality with shared information.
  • be aware of health and safety and contribute fully to keeping my work environment, community, people who use services and myself safe.

Leadership - To:

  • provide buddying or informal coaching to new staff.
  • support the delivery of a specific part of the service such as group work.
  • continuously contribute to service development and improvement.
  • contribute to Turning Point Scotland.
  • keep abreast of changes or sector requirements that are relevant to you.
  • appropriately challenge oppressive or potentially abusive behaviours or practices and report any concerns quickly to senior colleagues.

Miscellaneous - applies only in certain services

  • to undertake sleepovers, overnight and weekens working and occassionally participate in people who we support holiday's as required.
  • to underake training that may be technical or specialised that will benefit the service.
  • to perform lone working.

Service Descriptor  

About Turning Point Scotland (TPS)

TPS works with adults who are experiencing a range of support needs in relation to housing and homelessness, learning disability, autism, acquired brain injury, fluctuating mental health, physical disabilities, problematic alcohol and/or other drug use and involvement in the criminal justice system. We work from the belief that people matter, that they are the experts on their support needs and that it is for us to work creatively with them and with partners to ensure that those needs are met. We work with around 2,800 individuals every day and 5,100 every year across Scotland helping people to address issues they are experiencing and recognise their own skills and interests.

Our approach to support is imbedded within a Citizenship framework where we deliver a holistic approach promoting the recovery, self-determination and inclusion of people experiencing challenges in their life, through focusing on their strengths and the valuable contributions they can make to their communities. Citizenship is defined as a measure of the strength of an individual’s connection to the 5 Rs of rightsresponsibilitiesrolesresources, and relationships that society makes available to its members.

Alcohol and Other Drugs within TPS 

TPS support and are more commonly delivering services which do not sit within silod’ areas of work, focusing more on the interventions we can provide rather than the area of work where it has been funded. Turning Point Scotland has been supporting individuals who experience a crisis as a result of their alcohol and drug use for over 25 years and these crisis situations involve a range of other interventions to alleviate homelessness, mental health, family situation etc. We are experienced in providing a range of evidence-based interventions to reduce harm and to support recovery across a number of local authority areas. All our services despite the funding silo work as part of Recovery Orientated Systems of Care (ROSC).

About the Service

This test of change will continue to be delivered in partnership with Simon Community Scotland (in Glasgow and Lanarkshire ONLY) on an assertive outreach basis across Greater Glasgow & Clyde and the west of Scotland.

We address potential barriers including information and data sharing, prescribing arrangements, and rapid access to mainstream alcohol and other drug services, while we will also aim to increase engagement with alcohol and other drug services, and provide a template which the Drug Deaths Task Force could roll out to other areas.