Help Desk Coordinator

Help Desk Co-ordinator (Health & Wellbeing)

Supporting the delivery of our WAYfinder Outreach & Housing First Service

Location: Glasgow
Hours: 37 hours per week
Contract: Permanent
Salary: SCP 20-23 (£26,883 - £29,126)

Help people access the support they need to live well

At Wheatley Care, we believe everyone deserves the opportunity to live a healthier, happier and more connected life.

Our WAYfinder Service works alongside people across Glasgow, supporting them to improve their wellbeing, build confidence, reduce social isolation and connect with opportunities in their local communities.

We're looking for a motivated and organised Service Co-ordinator (Health & Wellbeing) to become a key member of our team.

This is an opportunity to be part of a service that makes a genuine difference to people's lives every day. You'll be the central point of contact for customers, colleagues and partner organisations, ensuring referrals, enquiries and support requests are coordinated efficiently and effectively.

If you're passionate about excellent customer service, enjoy building positive relationships and thrive in a fast-paced environment, we'd love to hear from you.

What you'll do

As Help Desk Co-ordinator, you'll play a vital role in supporting the successful delivery of the WAYfinder Service by:

• Acting as the first point of contact for customers, staff and partner organisations.
• Managing referrals, service enquiries and customer requests.
• Coordinating workloads and ensuring actions are completed within agreed timescales.
• Maintaining accurate records, databases and customer information.
• Supporting performance reporting, monitoring and service improvement activity.
• Preparing documentation, coordinating meetings and recording minutes.
• Processing a range of administrative and financial tasks accurately.
• Building positive relationships with local authorities, health partners, community organisations and internal colleagues.
• Supporting continuous improvement and innovation across the service.
• Helping to ensure people receive the right support, at the right time.

About you

We're looking for someone who is organised, proactive and committed to delivering excellent customer experiences.

You may already have experience within:

• Housing
• Health and social care
• Community development
• Employability services
• Customer service
• Administration
• Charity or third-sector organisations
• Public sector services

Most importantly, you'll be someone who:

• Puts people at the heart of everything you do.
• Has excellent communication and interpersonal skills.
• Can build positive relationships with a wide range of people.
• Is highly organised and able to manage competing priorities.
• Has strong IT skills, including Microsoft Office applications.
• Takes ownership and works well independently.
• Maintains confidentiality and handles sensitive information appropriately.
• Is solution-focused and committed to high standards.
• Shares our passion for improving lives and strengthening communities.

Why join Wheatley Care?

At Wheatley Care, you'll be part of a supportive organisation that is committed to making a positive difference for individuals and communities.

In return, we offer:

• Competitive salary.
• Generous annual leave entitlement.
• Pension scheme.
• Learning and development opportunities.
• Employee wellbeing support.
• Career progression opportunities across Wheatley Group.
• A supportive and inclusive working environment.
• The opportunity to contribute to a service that changes lives every day.

Our Values

Everything we do is guided by our values:

Ambition - We aim high and continually look for ways to improve.

Trust - We build strong relationships based on honesty, respect and integrity.

Community - We work together to create stronger, more connected communities.

Excellence - We are committed to delivering the highest standards of service and support.

Join us

If you're looking for a rewarding role where your organisational skills, customer focus and ability to build relationships can make a real difference, we'd love to hear from you.

Interested?

For an informal discussion about the role, please contact:

Nina Erskine - Service Manager
📧nina.erskine@wheatley-care.com / 07436 530 934

Ready to Apply?

To apply, please download and complete our application form:

https://www.wheatley-care.com/application-form

Completed applications should be returned to recruitment@wheatley-care.com

Closing Date: 13 November 2026

Please note: Wheatley Care is unable to provide Skilled Worker Visa sponsorship for this role. Applicants must already have the legal right to work in the UK.