Peripatetic Customer Service Advisor

Job Description

A vacancy has arisen for a Peripatetic Customer Service Advisor to deliver an excellent front-line contact service to customers of the Council. Whilst the postholder will have an agreed base, there is a requirement for the successful candidate to provide cover at other local Service Points. This is a unique and varied role, in a fast-paced environment, dealing with customer queries by telephone, face-to-face and via the website. The role offers the opportunity to gain knowledge of a number of Council services.

https://jobs.aberdeenshire.gov.uk/csa/

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation.

Customer Services operate from 08:45 to 17:00 Monday to Friday.

These posts are subject to the Baseline Personnel Security Standards (BPSS) checks. This check includes Right to Work in the UK, Verification of Identity, a Basic Disclosure Scotland Check and verification of 3 years Employment History. Please ensure when completing your application, you provide details of suitable professional references, to allow this check to be undertaken.

This post has a minimum requirement of one reference which must be your current or most recent employer.

Informal enquiries to Customer Service Supervisors - 01467 538180

A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here. Alternatively, we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk