System Support Assistant

Job Description

Based at Forfar Library, 50-56 West High Street, Forfar.

Help us change lives in Angus by inspiring Healthy, Active and Creative lifestyle choices.

Our business is everything to do with people and that's why our staff are so important to our success.

By taking on the role of Systems Support Assistant you’ll play a vital role to provide a quality support service for ANGUSalive core digital systems including software and hardware set-up and issues resolution, liaising with suppliers and third party support as required.  This will include system configuration and user administration, the maintenance and development of corporate and service digital systems and the development and delivery of procedures, guidance and training.

To do well in this role you will be able to demonstrate our key behaviours with a strong understanding of operating systems, networks, and software applications. The ability to troubleshoot and resolve hardware and software issues and a familiarity with system administration, security protocols, and database management customer service excellence, continuous improvement, engaged workforce, innovative services.

A friendly outgoing personality, the ability to use your initiative, work as part of a team and experience of working with customers are essential.

Are you adaptable and resilient, innovative and enthusiastic, ambitious and high performing, customer and results focused, hardworking and willing to learn? This could be the job for you to make a difference to your local community.

If you can commit to working with us for the people of Angus and are interested in joining the team to become an ambassador for ANGUSalive we'd love to hear from you.  

Please note interviews will be held Thursday, 8 May 2025.

Requirements

Please refer to job outline and person specification for further details and requirements for this job.

The Individual

We are happy to discuss flexible working during the recruitment process for this position. This means we are open to a conversation about working patterns and the flexibility that is available for this role whilst managing the workload.

We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job:

Those with disabilities, recognised caring responsibilities and care experienced young people. This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job.