Customer Service Point Supervisor

Service: Customer Support Service - Customer Engagement

Closing Date: Friday 15th March 2024 

Argyll and Bute Council are recruiting a Customer Service Point Supervisor. This is a full time post working 35 hours per week and is based in the Municipal Buildings, Oban.

To support the Customer Service Centre to provide a high quality, efficient and effective service to users by:

Supervising the delivery of service at the Customer Service Point within own area ensuring that high priority, cost-effective services are delivered to members of the public; adopting best practice, leadership and motivational skills ensuring an effective and efficient registration service is provided, conducting civil marriages, civil partnerships, citizenship ceremonies, baby naming ceremonies, renewal of marriage vows and associated duties/paperwork including preparation of registers, returns and information for Registration Examiner.

Line management / staffing responsibility for staff within Customer Service Point. Supervision including staff training.

Budgetary responsibility; Monitor budget for relevant area for Customer Service Point and Registration, using corrective action where necessary.

Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver is not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.

Benefits include generous holiday and sick pay entitlement, access to retail and high-street discounts, access to flexible working (Flexi time), Employee Assistance Programme, Group life assurance, unlimited access to the Council’s eLearning platform to support your personal development, as well as access to the local government pension scheme.

Please refer to the Job Description & Person Specification for the full duties and essential criteria for this post and include all necessary information when applying.

To apply for this vacancy, please click on the Apply Now button at the top of this page.

If you would like clarification on any information contained within the vacancy advert and/or the job description you will require to speak with the recruiting manager, who is

Jennifer Gilchrist, Customer Service Centre Operations Manager

Telephone: 01586 555257

Email: jennifer.gilchrist@argyll-bute.gov.uk

Reference:  ARB13771/BCS00097 

Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page.

Please also note that we do not accept CVs, only applications completed and submitted via the Apply Now button on this page.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy.