Home Care Organiser - South Office

Job Description

Edinburgh Health and Social Care Partnership

Home Care Organiser
South Office

Salary: £24,890 - £28,854 per year
Hours: 36 per week

In your role as a Home Care Organiser, you will manage the delivery of the home care service in our South-East locality, organising the work routines of a group of approximately 40 whole time equivalent (wte) social care staff to ensure the most efficient use of Council resources.

Major Tasks

• Effective resource management by electronic scheduling of work and updating electronic records and data-bases 
• To provide a first point of contact for workers, service users and carers, responsible for the safety and well being of service users and initiate emergency procedures when necessary 
• Quality assurance work in the community, consisting of undertaking Personal Plan reviews in service users’ homes 

Knowledge and Skills

You will have experience of social care, including knowledge and clear understanding of the diverse issues and needs of people, and the services needed to allow people to remain in their own homes. You will be able to demonstrate good customer care practice, excellent organisational skills when under pressure with tight timescales and the ability to work on your own initiative. Team working experience is desirable.

Job Activities

• To facilitate speedy hospital discharges and match new cases to available resources.
• To undertake temporary allocations, e.g. arrange replacement workers to cover for annual leave, sickness absence, training etc.
• To keep non contact time to a minimum through efficient and effective scheduling of work.
• To maintain the IT data base and update records for service users and staff on a continuous basis.
• Working under the direction of the post-holder’s line manager, to authorise annual leave and other absences to ensure minimum disruption to service users.

This role is demanding in terms of ensuring that the needs of all service users within the patch are met within agreed time bands and available resources, arranging temporary cover at short notice to cover staff absences, crisis and emergency situations, and special leave requests. You will be resourceful and resilient with the ability to respond quickly to changing demands and emergency situations while being aware of the constraints of their own role and involving line management appropriately.

You'll have excellent communication skills with the ability to communicate appropriately with service users, carers, line manager, social care staff and other professionals in a professional and sensitive manner. As the first point of contact for service users and carers who are unhappy or dissatisfied with the quality of care being provided, you need to be able to resolve issues skilfully and sensitively.

There is frequent use of computer and telephony equipment in this role and reviewing personal plans may mean a visit to the service users’ home.

This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by the City of Edinburgh Council.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. 

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