Housing Officer (Rent Escalation) - South East Locality Office

Housing Officer (Rents Escalation Team)
South East Locality Office

Salary: £34,452 - £40,501
Hours: 36 per week, 52 weeks

We have an exciting opportunity for highly motivated and experienced individuals to join the Rent Escalations Team.

The Rent Escalations Team will be working within the Localities and will be responsible for rent arrears cases lodged in court, ensuring tenants receive the advice and support they need to repay their arrears and maintain regular rent and service charge payments. The team will also be responsible for the management of Universal Credit including housing cost issues, missing payments, contacting tenants to discuss new claims, DHP entitlement and ensuring complex UC queries are escalated to DWP management. Additionally, we will be responsible for processing and decision making of applications for the Tenant Hardship Fund and ensuring payment of awards to the rent account.

We are looking for candidates who can use their initiative, be innovative in their approach and have a desire to assist and support council tenants to sustain their tenancies and manage their rent account. The successful candidates will have knowledge and an understanding of Housing legislation and have strong communication skills with experience of engagement with tenants.

If you are someone who enjoys new opportunities and have skills demonstrating our behaviours - respect, integrity and flexibility as well as experience of being able to deal with changing demands, we would love to hear from you.

If you have any questions, or would like to discuss the post further, please get in touch with Arlene.MacDonald@edinburgh.gov.uk

We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.

Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4

As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

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View Housing Officer (Rents Escalation Team) Job Description

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