Customer Service Adviser (CAPs & Libraries)

Job Description

This post is temporary until 31/03/2025.  Please note as this post is part time, your salary will be pro rata to hours worked.

To provide the local community with advice and information on Council Services and to deal efficiently and courteously with customer enquiries over the phone, online and face to face at any customer services point of contact.

Additional Information

You can view the application pack below which contains the job profile outlining the skills, experience and knowledge required for this job.  You can also find our recruitment privacy notice and a general information pack about Clackmannanshire Council.

Clackmannanshire Council is currently promoting the recruitment campaign “Get into Care for Adult Care”.  Further documents can be viewed below – these do not relate to the job advertised.

Clackmannanshire Council welcomes applications from everyone and we value diversity in our workforce.  We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.  For this vacancy, we would welcome applications from ethnic minority groups, who are currently under represented in our workforce.

Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working.  Attendance at the office will be required to meet the needs of the business and for example to build team and stakeholder relationships.  The exact pattern of working will be agreed with you as part of the recruitment process.

Clackmannanshire Council is a living wage accredited employer.

Should you have difficulty applying for a job online please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post.

Please note that if you are selected for interview you will be notified by e-mail.

Please click this link to view a short video on what is expected when completing application forms for Clackmannanshire Council - https://www.youtube.com/watch?v=LXaasgoGqmw

There may be an opportunity for you to seek permission to apply for this position on a secondment basis.  Applicants should ensure they read the secondment policy on Connect which can be accessed here and seek agreement from their service prior to applying.