Support Officer Business Support

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Support Officer Business Support (19/122)

Dumfries

£29,958 - £32,043

 

Revenues & Benefits, Enabling & Customer Services, has responsibility for (amongst other things) Local Taxation recovery, Benefit administration and Welfare support.

 

This post is full-time, permanent, and based in Dumfries. You will be required to work 36 hours per week during normal office hours from Monday to Friday.

 

You will be responsible for 4 staff.

You will be responsible for ensuring the efficient and effective delivery of support functions within the Revenues, Benefit and Welfare environment.

 

These include:

 

• Issuing of benefit determination notices (Housing Benefit, Council Tax Reduction, Scottish Welfare Fund and Discretionary Housing Payments)
• Issuing recovery notices (bills, reminders, final notices, and summary warrants) for Council Tax and Non-Domestic Rates.
• Scheduling key systems’ tasks relating to benefit payment and Council Tax recovery action on the service’s core processing applications.
• Amending Council Tax records to indicate the taxpayers’ chosen method of payment including the processing of paperless direct debit instructions.
• Producing files to be processed via BACS for Direct Debit Deductions for Council Tax.
• Sending and receiving files electronically via BACS and be AUDDIS and ADDACS compliant

 

This post also undertakes small to medium-sized projects throughout the year.

 

You will also be required to provide resilience for other functions within Revenues & Benefits. These include:

 

• Providing user, maintenance, and development support for Northgate (iWorld, NES), Civica (W2), Capita (Axis Income Management, paye.net, Axis Online Services), CARS and other applications as appropriate.
• Undertaking Housing Benefit and Discretionary Housing Payment (DHP) payment runs where customer entitlements are transmitted through BACS.
• Completing reconciliations and statistical returns.

 

You should be educated to SCQF Level 6 (Higher) or equivalent and have 2 years’ experience working within either a Revenues or Benefits related environment.

 

You must have experience of operating computer-based information systems and knowledge of spreadsheets, word processing and database systems.

 

 

Advert cont...

You must have the ability to organise and prioritise your own work and the work of others flexibly to meet changing demands. You must be able to work accurately when under pressure, achieve deadlines and have a commitment to achieving high standards of customer service.

 

You must be able to lead and motivate, have knowledge of performance management and be a good communicator. You must be able to use your own initiative and be reliable.

 

You must be able to interpret and apply policies, procedures, and legislation accurately.

 

For further information please contact:

 

David Sibley on 01387 260108 or by Email to David.Sibley@dumgal.gov.uk