Receptionist/Clerical Assistant

Job Summary

Please note that salary will be pro-rated for part-time hours.

The work pattern for this post is Thursday and Friday 9am until 4.30pm.

We are seeking an experienced, enthusiastic and friendly part time Receptionist / Clerical Assistant to be our fist point of contact for visitors and customers to East Dunbartonshire Leisure & Culture Trust’s headquarters at Kirkintilloch Town Hall and Heritage Centre.

You must be passionate about delivering excellent customer service and be able to demonstrate your knowledge and experience of the role including; attention to detail, excellent organisational, numeracy and information management skills and strong general ICT abilities using Microsoft Office / Office 365.

As a frontline member of the team, you must be able to deal with customer enquiries; in person over the phone and via email, and to resolve customer queries as appropriate.

A key element of your role will be managing bookings for our venues, including Kirkintilloch Town Hall and Kilmardinny House.  Training will be provided on our booking system and other systems you will be required to use in your day to day work .  Other day to day clerical tasks include managing mailboxes and all customer email and telephone communications.  

If you are a people person, with the confidence to work on your own initiative, while enjoying being part of a team, and you have a genuine interest in helping people and doing the best you can for them, then we would like to hear from you. 

PVG / Disclosure Scotland

The following criteria applies to all roles within East Dunbartonshire Council where PVG/Disclosure checks are essential criteria

Where the post you are applying for is considered Regulated Work under the Protection of Vulnerable Groups (Scotland) Act, 2007, successful candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by East Dunbartonshire Council.

Please note, successful candidates will be expected to meet the cost of the relevant check which will be deducted from the successful candidate’s first salary payment. 

In specific circumstances the payment could be deducted in instalments from an employee’s wages following commencement of employment. Approval in such circumstances will be made by HR Services Lead. 

Should an employee leave in advance of the payment being deducted, the full amount will be deducted from the employee’s final salary. 

The criteria outlined above will apply to existing employees of East Dunbartonshire Council who apply for roles for which a PVG/Disclosure check is required.

Charter of Commitment

The commitment by East Dunbartonshire Council to job applicants is as follows:

• Individuals will be treated in a polite, friendly and welcoming manner.

 

• Equalities monitoring will be conducted to ensure a fair and equitable process with

screening being carried out to anonymise sensitive information such as age, gender and disability.

 

• The information that we receive will be treated in confidence and with discretion. Only the relevant HR representative/team and the relevant service will see the application form.

 

• We will encourage and welcome applications from applicants under the disability symbol. Where the essential criteria are met an interview will be offered to those applying under the disability symbol.

 

• We will be pleased to make any reasonable adjustments to ensure accessibility at the interview.

 

• We will advise you within reasonable time after the closing date if you have not met the interview criteria. (Normally within 4 weeks)

 

• We will advise you of meeting the criteria for interview normally within 3 weeks.

 

• We will advise you if you have been successful or unsuccessful at the interview stage as soon as practically possible.

Website

www.edlc.co.uk