IT Support Technician

Vacancy Information

Hourly rate of pay: £12.42 - £13.45

Temporary full time post for 12 months.
Days and Hours of Work:
Monday - Friday, 09:00-17:00
Flexi time is applicable, and starting and finishing times are flexible.
To start asap.

We are looking for a highly motivated individual with strong customer focus to join our busy IT Team to assist with Incident and Request Management calls to our IT Service Desk. The IT Team provides support to all Services across the Council including schools. While technical skills are important to us, we are looking for people with good communication and problem solving skills who are able to put customers at their ease and explain technical issues in simple terms.

The post will be within our IT Service Desk and End User Platforms team and successful candidates will work both on their own and with colleagues across the service to carry out all aspects of the support lifecycle. This will include logging and triaging calls, providing fixes and work arounds, resolving incidents and requests, and assisting with wider work of the service including participating in technology rollout and refresh projects and undertaking patching and upgrading as necessary.

The successful candidate should be keen to maintain a proactive approach to customer satisfaction, identifying concerns before they become problems and continue to develop their IT skills and keep abreast of the latest technologies.

They will demonstrate strong interpersonal and problem solving skills, be able to manage their time effectively and be equally comfortable working alone or as part of a team. Experience of providing end user support and supporting Microsoft Office is desirable.

Please note that this is an office based role working out of our Headquarters at John Muir House, Haddington.

Job Details

To work as a member of one of the IT Teams with a primary focus on providing first line IT support to all Council staff.

The key areas of responsibilities are:
- Providing Level 1 IT Support and assisting the support efforts of others.
- Staff the IT Service desk.
- Assist with the work of the IT Service.

The post holder will have an excellent customer service focus and problem-solving skills.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job.  You will need to refer to these in order to complete the application form.  You must ensure you meet every 'essential' criterion stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work.  Should you be invited to interview, you may be asked questions based on these behaviours.  Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
Educated to Higher level the Jobholder must have an understanding of IT systems and experience of diagnosing/resolving IT related queries. Experience of troubleshooting and a high interest in IT support and knowledge of windows operating systems, hardware and basic all round IT support is also required. 

Driving Licence
As the duties of this role require you to effectively travel to successfully undertake the full remit of the role, you must hold a current driving licence and have access to a vehicle.*
(*Where a disability precludes you from obtaining a driving licence, ELC will take into account its responsibility to make reasonable adjustments to allow for your disability.)

Disclosure
The preferred candidate for this position may be subject to a Basic Disclosure provided by Disclosure Scotland prior to a formal offer of employment being made by East Lothian Council.

Please note:
If a Disclosure check is required and you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link:
www.eastlothian.gov.uk/nonteachinginfo

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.

If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk

Please note: We do not accept CV's (either electronically or by mail).  All our vacancies must be applied for by fully completing the on-line application form.  Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form.