Visitor Services Officer (East) - John Muir's Birthplace, Dunbar

Vacancy Information

The salary advertised is full time (35 hours per week). Part-time hours will be pro-rated accordingly.

Hourly rate of pay: £16.70 - £17.84

Days and Hours of Work
2 Week Rota:
Week 1: Tuesday - Friday
Week 2: Wednesday - Saturday
Flexi time is applicable.
To start asap.

We are looking for someone with enthusiasm, creativity, flexibility, great communication and organisational skills and a passion for delivering excellent customer service to join our team to help visitors get the most from their visits to our museums. The postholder will work at front of house and behind the scenes at Dunbar Town House Museum and Gallery and John Muir's Birthplace. The successful candidate will supervise and support the front of house team of staff and volunteers and manage the day to day operations of the museums whilst assisting with exhibitions, events, activities and promotion behind the scenes.

Dunbar Town House Museum and Gallery is housed the historic Dunbar Town House which was built around the end of the 16th century. After 400 years of use it is now a museum and gallery with temporary exhibitions about Dunbar and surrounding district. Visitors can find out about the town and its people, past and present, from ten thousand years ago to the present day. The successful applicants will work closely with volunteers from our partners Dunbar and District History Society.

John Muir is a world figure who continues to inspire. The Dunbar birthplace of the pioneering conservationist is a stunning interpretative centre highlighting the work and achievements of this remarkable man. During a visit to the Birthplace visitors can find out about John's adventures and travels all over the world, find extracts from his journals and sketches of wildlife and plants and be inspired to follow in his footsteps with our interactive games. Front of house play an essential role in communicating these fascinating stories & work closely with our partners John Muir’s Birthplace Charitable Trust.

Home / Hybrid Working Consideration
Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found here. Home or Hybrid working options can be discussed with candidates invited for interview.

Please Note:
All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis.

Please note that the post holder will generally work three days front of house & one day in the office. It would be possible to discuss the office day being done from home on a hybrid basis. Flexi time applies to the ‘office’ day.

Job Details

To assist in the development and delivery of Museum services across East Lothian, maximising efficiency of service delivery within specific standards and in accordance with the Council’s policies and plans with a commitment to achieve best value. 

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
Educated to ‘Higher’ level, NC or SVQ level 2 and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience. 

Driving Licence
As the duties of this role require you to effectively travel to successfully undertake the full remit of the role, you must hold a current driving licence and have access to a vehicle.*
(*Where a disability precludes you from obtaining a driving licence, ELC will take into account its responsibility to make reasonable adjustments to allow for your disability.)

PVG Membership
This post is considered as a Regulated Role with vulnerable children and/or protected adults, as specified in the Disclosure (Scotland) Act 2020.

All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council.

Please note: PVG member’s records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG membership or update check, if relevant to the post being applied for, will be discussed with the applicant and investigated prior to any formal offer being made.

Please note:
If you have spent more than 3 months working or living out with the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link:
www.eastlothian.gov.uk/nonteachinginfo

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://myjobscotland.gov.uk/contact-us.

If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.