Customer Service Assistant

Advert

We are looking for an enthusiastic individual to join our Customer Service Team, working to support our cash collection centre in Barrhead and support our customer service administrative functions.

The main responsibility for this role will be processing payments from our cash collection centre.  Other duties will include responding to customer enquires both face to face and via our digital channels. You will also support customer service administrative processes including administration of copy registration certificates, blue badge and National Entitlement Cards, along with other customer service support functions.

The successful applicant should be able to work on their own and as part of a Team and have a passion for delivering excellent Customer Service.  Experience of dealing with cash and multiple payments efficiently and accurately. Key parts of this role also include excellent communication skills and experience of dealing with a variety of council related services. 

This post is subject to a Basic Disclosure Check.

Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences.  Further information can be found here: https://www.gov.uk/prove-right-to-work

Please note East Renfrewshire Council does not provide Visa sponsorship.

As an employer, we are committed to promoting and protecting the physical and mental health of all our employees.

Additional Information

Please click on the attachments below for full details of this post.