Customer Services Officer
- Location:
- Barrhead Offices 211 Main Street Barrhead East Renfrewshire, G78 1SY
- Salary:
- £24,198 - £24,800 per year
- Contract Type:
- Permanent
- Position Type:
- Full Time
- Hours:
- 35 hours per week
Advert
Customer First is East Renfrewshire Council’s customer service section providing frontline Council services to members of the public. Our Customer Service Team deal with all frontline enquires to the council via phone, live chat, face to face and e-mail.
We are looking for someone who shares our passion for providing excellent customer service. You will be able to demonstrate experience of delivering excellent customer service within busy telephony and face to face customer environments. You will have the ability to deal confidently and tactfully with people at all levels, have excellent organisational skills and be able to process information efficiently.
This post is subject to a Basic Disclosure Check.
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: https://www.gov.uk/prove-right-to-work
Please note East Renfrewshire Council does not provide Visa sponsorship.
As an employer, we are committed to promoting and protecting the physical and mental health of all our employees.
Pension Scheme
Employees with a contract of employment for 3 months or more are automatically included in our Local Government Pension Scheme which is a career average scheme. Pension contribution rates are based on a tiered system determined by your annual full time equivalent pensionable pay. For example for those earning up to and including £21,800 the contribution rate you pay is 5.5% of your salary. The council pays the rest of the cost of providing your benefits. This amount varies but it's always enough to make sure your pension can be paid and will typically be 17.5% of your pay. In addition you get tax relief on your contributions - the tax you pay on your salary is calculated after your pension contributions are deducted.
Other main pension benefits include a pension that increases each year in line with price inflation and the ability to exchange some of your pension to provide a tax free lump sum. Further details can be found in the attached document General Information for Applicants or via the Strathclyde Pension Fund website www.spfo.org.uk.
Additional Information
Please click on the attachments below for full details of this post.