24-7 DIGITAL ALARMS HUB CONTROLLER
- Location:
- The Foundry, 4 Central Park, Larbert, FK5 4RU
- Salary:
- £24,288 - £26,256 per year pro rata
- Contract Type:
- Permanent
- Position Type:
- Part Time
- Hours:
- 35 hours per week
Job Advert
We are seeking a 1 x 35hr and 1 x 17.5hr, - 24/7 Digital Alarms Hub Controller with a flexible approach to their working environment who can work under pressure in a diverse fast-paced environment. These are permanent posts and are based in our new state-of-the-art offices based in Larbert.
The role of a 24/7 Digital Alarms Hub Controller is to maintain all out-of-hours and emergency functions on behalf of the Council and partner organisations. This includes emergency life and limb call handling for the MECS service. You will cover a variety of shifts consisting of day shifts, back shifts, night shifts including weekends and public holidays. With a basic starting salary of £24,288 to £26,256 pro rata and an additional night working and out of hour allowances paid monthly.
With a positive attitude to change and commitment to quality service, you will be a good team player. You will provide a first-class service at first point of contact, dealing with emergency and general enquiries from the public and our internal customers on behalf of the wide range of Council and related services.
It is essential that you are educated to SVQ level 3, or equivalent experience in dealing directly with the public in a similar front line capacity. You must be able to demonstrate excellent communication and customer care skills. You must be numerate, conversant with computerised systems, with the ability to process a variety of enquiries and service requests to a high degree of accuracy and maintain customer confidentiality.
You will have a good knowledge of the statutory functions of the Council, and of the roles and procedures relating to its individual services. It is also desirable you will have a working knowledge of ICT databases for service areas provided.
Please note, due to the training requirements for this role it is anticipated that shift work will only commence after training is completed, the successful applicant will be expected to learn all aspects of the MECS / telecare service in the first instance.