Customer & Business Support Assistant

Job Advert

Can you MAKE IT HAPPEN?

Are you passionate about delivering excellent customer service and supporting busy teams to achieve great outcomes? If so, we'd love to hear from you.

As part of our commitment to becoming the Council of the Future, we are looking for an enthusiastic, motivated, and customer-focused Business Support Assistant to join our dynamic Planning & Building Standards and Environmental Health teams within Housing & Communities.

This is an exciting opportunity to play a key role in providing high-quality frontline and administrative support, helping us deliver responsive and efficient services to our customers and communities.

About the Role

You will work in a fast-paced environment, providing professional business support and exceptional customer service to both internal and external customers. No two days are the same, and you'll be part of a supportive team committed to continuous improvement and delivering excellent outcomes.

What We're Looking For

We're seeking someone who:

• Holds an SVQ Level 2 qualification (or equivalent).
• Has a positive, proactive, and flexible approach to work.
• Enjoys working in a busy team environment and managing competing priorities.
• Demonstrates excellent customer service and communication skills.
• Can work accurately and efficiently to deadlines.
• Has experience using Microsoft Office applications.
• Understands, or is willing to develop knowledge of, data protection requirements.
• Has previous experience working with members of the public and providing frontline support.

What We Offer

• Permanent, full-time employment.
• Hybrid working opportunities.
• A supportive and collaborative team environment.
• The chance to contribute to services that make a real difference to local communities.
• Opportunities to develop your skills and build a rewarding career within the Council.

Working Pattern

• 37 hours per week
• Monday to Friday
• Core hours: 9.00am to 5.00pm
• Based at Falkirk Community Stadium, with hybrid working arrangements available.

If you're organised, customer-focused, and ready to make a positive impact, we'd love you to join our team. Apply today and help us make it happen!

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