Customer & Business Support Officer

Published by Falkirk Council

Ref: FLK14809 Published date: 10/11/2026 Closing date: 24/11/2026

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Location:: The Foundry, Larbert

Salary:: £29,613.00 - £31,812.00, Pro Rata

Contract type:: Permanent

Position type:: Part Time

Hours:: 18.5 hours

Categories:: Administration / Clerical / Secretarial; Senior Administration Assistant

Job Advert

Can you ‘MAKE IT HAPPEN’?

To support the Council's drive to become a Council of the Future, we are looking to appoint on a permanent basis a positive and enthusiastic Customer & Business Support Officer who will enjoy working in an environment of continuous change and improvement.

You will work within a multi-function administration team supporting corporate customers whilst supervising small specialist sub-teams.

You must have sound planning and organisation skills and be able to work to deadlines within a busy team, ensuring excellent, consistent customer service.

You will be educated to SVQ level 3 or equivalent and have highly developed communication and IT skills, ideally being trained to intermediate/advanced level in the use of Microsoft Office.

You will work 18.5 hours per week. Working pattern is fixed; Wednesday 13:18 - 17:00, Thursday 09:00 - 17:00 and Friday 09:00 - 17:00.

This is a hybrid role however flexibility is essential as office days may, on occasion, be required at 100% of working hours in line with service needs.