Project Support Officer (Care Services)

Job Description

Role – Project Support Officer (Care Services)
Location – GCHSCP, Blair Court, 100 Borron Street, Glasgow, G4 9XE
Contract Status – Temporary, up to six months

An exciting opportunity has arisen for the temporary position (up to 6 months) for a Project Support Officer to join the Quality Improvement Team within Glasgow City Health and Social Care Partnership (GCHSCP), Care at Home Service.

The Care at Home Service assists older people throughout Glasgow, helping them maintain their independence at home. Our Quality and Improvement Team focus on enhancing our systems and processes to ensure we continuously meet the needs of our service users.

Reporting to the Quality Improvement Officer, you will be responsible for supporting our frontline teams including home carers, coordinators and senior management in the successful delivery of digital technology solutions and will work collaboratively as part of a skilled project team in the production of statistical and management information reports. This role is integral in the configuring and issuing of key technology and crucial provision to frontline teams, such as CareSafe and training in the monitoring / scheduling systems.

To succeed in this role, you must have previous administration experience, good literacy/numeracy skills, good communication/organisational skills, and a working knowledge of software packages such Microsoft Office & Excel; an ability to build highly effective working relationships with colleagues and stakeholders; the initiative and motivation to quickly develop systems knowledge; excellent communication skills; the ability to seek process improvements; and a positive, customer focused and self-motivated approach.

Previous experience and knowledge of Care Services, the complex and diverse systems used to support the delivery of our service such as CareSafe & Spark is essential, as is the delivery of peer support through awareness sessions and working within the fast-paced environment of a Care at Home service. An awareness of frontline staffing and operational structures is also key.

Due to the highly sensitive nature of the data sources, the successful candidate must also comply with GDPR and have experience in applying discretion and confidentiality when handling sensitive information. The ability to present data (written and verbal) in a clear and concise manner for a variety of different stakeholders is also essential.

Please note this is a hybrid working role with a requirement of travelling to support frontline teams across the City, therefore a full UK Driving License and access to your own vehicle is desirable.

Interviews will take place week commencing 7th July 2025.

If you would like to find out more about the role before applying, you can contact: Julie Stuart, Quality Improvement Officer, by email at Julie.Stuart@glasgow.gov.uk

These roles are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

Only existing employees of Glasgow City Council or one of its Arms Length External Organisations can apply for this vacancy.

Working for us!

For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:

GCC Website and GCC Conditions of Service

Application Packs

The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages.  To request an alternative Application Pack please phone 0141 287 1054.  Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request.  Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

GCC Job Evaluation