Job Description
Glasgow Life is looking for Assistant Managers to join us on a 35 hours full time permanent contract. As an Assistant Manager you will be joining our in-demand Sports Operations team. You will be part of a dedicated team which supports our Sports delivery across Glasgow.
Our city-wide contracts mean you will be flexible to work in any of our locations.
Full time roles are 35 hours per week 5 out of 7 days.
Depending on the venue, our earliest shift starts at 5.45am and latest finishes at 10.30pm (Monday to Friday) and weekends operate from 8am with closing at 8pm. Rotas typically work on a 3 rolling week rotation, so you'll know what hours you are working in advance.
More about our Sport teams
As an Assistant Manager you’ll be joining our Glasgow Life Sport team, playing your part in encouraging people to live an active Glasgow life. Through sport and physical activity, we promote inclusion and wellbeing throughout the city. From Glasgow Club to our Learn to Swim programmes, the services we provide allow people to experience the life-changing benefits of participating in sports at all levels. Read more on our website. https://www.glasgowlife.org.uk/sport.
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
The role
Assistant Managers are an integral member of the Sports Operations Management team working within our wet side & Glasgow Club venues driving income, and footfall.
Working directly with Assistant Cluster & General/ Area Managers, Assistant Managers will ensure the delivery of the daily operation, safely, efficiently and to a high level of customer service.
It is essential for post holders to be financially aware, lead the team in achieving sales and income targets, and ensure their venue is presented to the highest standards
Key Responsibilities;
• Support Senior Management in the daily running of the venue, leading on all activities associated with a busy leisure centre
• Manage team of staff, providing coaching and support enabling them to carry out their roles effectively
• Understand pool plant operation and ensure the safe running of swimming pools and other wet side facilities.
• Work closely with the Health & Fitness team to continually improve Glasgow club facilities and services to meet customer needs and generate new memberships
• Allocate duties and responsibilities within the team ensuring all work is completed to prescribed standards
• Responsible for health & safety of the venue, ensuring all operational practices are compliant with health & safety policy and practices
• Working with wider operations, sports development and external stakeholders to promote benefits of health & fitness and recreational activities
• Work as part of wider team in the delivery of a of range of events,
• Lead on the implementation of shift rotas ensuring effective deployment to meet the demands of the venue
• Management of sickness absence & act as chair in formal investigation processes.
• Lead by example to provide a team spirit & motivation across all staff
• Ensure performance management process is embedded and carried out for all staff
• Provide continuous customer interface dealing with enquiries, complaints & clarifying issues and providing an informed response.
• Liaising with internal and external customers and partners establishing effective working relationships
• Play an effective role in the implementation & up keep of Customer Service Excellence (CSE) Accreditation
• Any other duties that are deemed appropriate to the grade and role.
The candidate
If you’re interested in joining us as an Assistant Manager you’ll need:
• Previous experience of managerial/supervisory role
• Evidence of effective leadership, including responsibility for staff management
• Evidence of customer focus, demonstrating delivery of effective customer services
• Ability to work on own initiative
• Membership of PVG Group will be required
You can read the full person specification for this role under the ‘Job Attachments’ section.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date 8th December 2024 and interviews are provisionally scheduled for w/c 6 January 2025
Benefits at Glasgow Life
- 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
- Membership of the Local Government Pension Scheme
- Discounted Glasgow Club membership and money off in our museum shops and online store
- Option to buy extra annual leave
- Cycle-to-work scheme
- And much more!
Diversity matters at Glasgow Life
We're determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We're a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
Application Packs
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054.
Packs will be posted out to you within 3 working days of receiving your telephone request.
Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.
Further Information
Please note that Glasgow Life, as an ALEO to Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see
https://www.glasgow.gov.uk/jobevaluation for more information.
For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us
