Job Description
Based in Financial Services, within CBS Revenues & Benefits team, you will be responsible for a wide range of service delivery processes across the business.
Revenues and Benefits is a customer facing service involving the billing and collection of Council Tax and Non Domestic Rates and the administration of Housing Benefit, Council Tax Reduction and Discretionary Housing Payments.
Successful applicants will provide effective administrative support to internal and external customers including members of the public seeking assistance and advice, whilst delivering required standards of accuracy and performance.
Applications are invited from candidates who can excel in a fast-paced environment, have the ability to work under the pressure of high volume financial transactions and make decisions required to support our customers.
Excellent communication, sound customer service skills and the ability to use multiple IT packages and systems are required for the role.
A flexible approach to the needs of the organisation is essential as is positivity and enthusiasm to working in new ways.
Hybrid working is available for this role. If you are shortlisted for the post, we look forward to telling you more about our approach to ensuring the needs of the business are met along with flexibility to manage and maintain your work life balance.
This role involves access to information that requires a PVG check. The cost of this check will be payable by successful applicants.
Application Packs
The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.
Further Information
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see
GCC Job Evaluation
For further information about working for us please refer to our website GCC HR Policies
