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Ref no:
Headquarters Glenurquhart Road Inverness, IV3 5NX
£23,587 - £25,953 per year
Contract Type:
Position Type:
Full Time
35 hours per week

Job Description

Post Title: Customer Services Advisor
Location: Inverness
Hours: 35 hours per week
Duration: Permanent
Salary: £23,587 - £25,953 p.a.

Salary placing will normally be at the first point of the scale.

Contact Person: Emma Tattersall Tel: 07884 561510

Job Purpose: This is an exciting opportunity to become part of a new ICT team that is committed to delivering quality ICT services to The Highland Council.

Delivering support as part of the service desk within the Council’s ICT Services team to provide a high quality, efficient and effective service to end users that delivers the desired customer service experience and improves customer satisfaction.

Please APPLY ONLINE. If you are unable to apply online and you wish to request an offline application pack, please contact Business Support, T: 01955 608279 (24 hour voicemail) quoting the post reference number above.

Please find the Job Description below.

The Highland Council understands that diversity fosters creativity and innovation. We are committed to equality of opportunity, and being fair and inclusive. We welcome applications from people from all backgrounds, representative of the communities we serve and particularly encourage applications from candidates who are likely to be under-represented in our workforce.

As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post.

Shortlisted applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder.


Relevant industry specific qualification(s); or Relevant proven experience that demonstrates a similar level of knowledge and understanding.

Experience in working with desktop packages e.g. Office 365, Windows 10.

Have a strong interest in IT and a willingness and ability to learn and develop.

  • Disability Confident Employer - Leader
  • Armed Forces Covenant Gold.png
  • Happy to Talk Flexible Working
  • Equally Safe at Work - Development
  • Scottish Living Wage