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Thurso Area Office Rotterdam Street Thurso, KW14 8AA
£23,587 - £25,953 per year
Contract Type:
Position Type:
Full Time
35 hours per year

Job Description

Post Title: Customer Services Assistant
Location: Thurso Service Point
35 hours per week
Fixed Term until 03/05/2025
HC04 £23,587 - £25,953 p.a.

For internal candidates, this is a secondment opportunity.

Salary placing will normally be at the first point of the scale.

Contact Person: Annemarie MacAlpine Tel: 01349 781764 or Elaine Miller Tel: 01955 608210

Job Purpose: To deliver a professional and efficient frontline service resolving a variety of customer requests using our Pay-Report-Request methods, providing resolution at first point of contact whenever possible or escalating appropriately leaving customers with a good impression of the Highland Council. To assist and support in the day-to-day operation of the Service Point. 
To ensure the Registration Service for Births, Still-births, Deaths, Marriages and Civil 
Partnerships is delivered in accordance with the statutory directives from the Registrar 
General for Scotland. To provide a professional, efficient and empathetic service whilst 
working closely with other Council Services and external partners/agencies.

You will receive regular training to gain and maintain knowledge in a wide variety of services including but not limited to Housing, Licensing, Environmental Issues, Council Tax, Planning and Waste Services, Blue Badge Application, Travel Card Applications, assisting with the completion of application forms and validate associated supporting evidence.

You will have good IT skills and be able to operate a number of electronic systems including customer relationship management, payment collection, registration of births, deaths and marriages and other in-house business related systems. You will need to understand and adhere to the Highland Council policies, procedures and operational targets.

Please APPLY ONLINE. If you are unable to apply online and you wish to request an offline application pack, please contact Business Support, T: 01955 608279 (24 hour voicemail) quoting the post reference number above.

Please find the Job Description below.

The Highland Council understands that diversity fosters creativity and innovation. We are committed to equality of opportunity, and being fair and inclusive. We welcome applications from people from all backgrounds, representative of the communities we serve and particularly encourage applications from candidates who are likely to be under-represented in our workforce.

As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post.

Shortlisted applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder.


Relevant experience of delivering a customer focused frontline service to the public either face to face or by telephone.

Be familiar with Office 365 programs including Microsoft Outlook, Excel, Word and Teams.

  • Disability Confident Employer - Leader
  • Armed Forces Covenant Gold.png
  • Happy to Talk Flexible Working
  • Equally Safe at Work - Development
  • Scottish Living Wage